Ishit Sheth

After scaling 0→150 people in 2 years while multi-threading what looks like 60 workstreams in parallel, I'm taking time to: → Get married (check ✓) → Study failure patterns from my own mis-hires and lost opportunities (check ✓) → Design the next operating system I want to build Actively exploring Product/Platform Ops roles. Let's talk if you're building human-heavy systems at scale.

Employee #2. Built and scaled delivery operations from 0 to 150 people managing $4M ARR across 3 hyperscaler AI lab accounts (RLHF, SFT, RAG, agentic evaluations). ● Built core human-in-the-loop operating systems from scratch: sourcing (0→100k freelancers in 8 months), vetting, onboarding, task routing, QA, fraud detection, and payout workflows ($1M+ annual disbursements) ● Stabilized RLHF agentic evaluation program during 10x demand spike (5k tasks/week → 6k tasks/day sustained over multiple quarters); tripled business revenue in one quarter while maintaining quality benchmarks ● Shipped interim routing system (Excel VBA → React frontend) to unblock multi-million-dollar enterprise contract; validated core logic in 2 weeks, ran in production for 6 weeks before backend hardening ● Acted as primary escalation owner for hyperscaler AI labs via direct Slack/WhatsApp engagement; triaged P0s under <24h SLAs, reset scope when quality risk crossed thresholds, reduced customer escalations 20% ● Led 8 direct reports (PMs/APMs) and 100+ QA raters overseeing 1k freelancers at peak; reduced freelancer churn 18% through engagement programs; partnered with product and engineering to override roadmaps and ship ops-led workflows Key Programs: RLHF Agentic Evals (50k tasks/month, 1k experts), RAG Test/Eval Dataset (5k datapoints in 30 days, 9.8/10 quality), SFT PhD-level PCMB (10k QA pairs, converted pilot to repeat engagement)

Designed and assisted managing end-to-end marketplace and product operations for 300+ vendors contributing 20% of business revenue (₹5 CR monthly GMV). ● Designed operational workflows for marketplace order fulfillment: manifestation logic, routing rules, exception handling; managed first-mile logistics movement across 300+ home furnishing suppliers ●Built Python-based courier selection framework balancing SLA, freight cost, and damage risk; delivered ~25% logistics cost savings at scale; later automated into production tooling ● Launched no-code logistics mobile app for long-haul trip management (~50 trips/week); reduced average delivery SLA 1.2 days across 25k orders/month; automated manual tracking processes saving 120 manhours/month ● Built B2B sales and lead management module from scratch for new institutional vertical; enabled 0 to ₹2.5 CR monthly revenue run rate in 6 months (AOV ~₹50 lacs) ● Partnered with product and engineering to replace Excel-driven tracking with internal tools; reduced customer escalations 20%; designed insurance ticketing workflow reducing claim filing timelines 35%

Developed POC of variable gear ratio electric power steering system (ratio 10-22) for luxury cars per FMVSS standards