sherry elliott

senior desktop support

About

13 years cross-platform experience in systems administration including: analyzing, designing, installing, maintaining, and repairing hardware, software, peripherals, and networks. Analyze and resolve customer service issues in a timely and efficient manner. Held secret security clearance for 10+ years with Naval Contract Support specializing in electronics, telecommunications, computer systems administration, network installation, software troubleshooting and repair. Install and troubleshoot LAN's, WAN's, PBX's and telephone lines to individual users. Served in the U.S. Army National Guard.

Country

united states

City

hillsborough

Industry

computer & network security

Skill

system administration, servers, windows server, network administration, troubleshooting, software installation, windows 7, laptops, linux, computer hardware, networking, vmware, windows xp, hardware, switches, windows 8, customer satisfaction, mac os, user account creation

Experience

senior network and hardware support technician

information systems support

1992-5 - 2002-10 · 10 yrs 6 mos

senior desktop support

transcend networks, inc

2015-1 - Present · 11 yrs 9 mos

systems administrator

unc-tv

2002-10 - Present · 24 yrs

* Installation, troubleshooting and support of Microsoft Application Software, Microsoft Operating Systems (Windows 7 and Windows 8) and MAC OSX. * Diagnose, resolve and document problems in response to customer reported incidents. * Installation and investigation of Antivirus Software (Sophos, McAfee and Symantec). * Primary email administrator (Zimbra Collaboration Suite). * Setup, maintain and troubleshoot PC's, laptops, printers and mobile devices. * Troubleshoot network connections. * Telephone installation and troubleshooting, of Cisco Unified Communications (Call Manager and Unity Voice Mail). * Legacy PBX installation and troubleshooting of Avaya System.