shernita mcintosh

Providing one-on-one, personalized coaching to students who need support. Seeing students through an entire year of preparation for college or staying in college. Make a real difference in the lives of each student and family you support. Work on college campuses as applicable to provide students direct college transition counseling and support in areas including, but not limited to: freshman orientation, course registration, financial aid/FAFSA issues, college transfers, career development, and other miscellaneous issues. Conduct research, provide referrals, arrange meetings, and accompany students to appointments as necessary. Utilize national college enrollment databases and request school transcripts to confirm college enrollment; track, document and report collegian progress toward college graduation

The Card Service Consultant provides support to PNC customers who initiate phone contact with the Customer Care Center, which involve questions regarding products, online directions, and their account/s. This position communicates directly with customers, as well as internal and external service partners, to effectively resolve issues, questions, and service requests. Utilizes skills and expertise to execute various service and sales processes through defined procedures, established policies, and their own robust knowledge base. Responsible for customer satisfaction and retention through accurate and thorough processing, efficient problem solving resolution, exhibiting empathy when appropriate, and effective service partner assistance.

Suicide Prevention educational program for High School and Middle School students designed to teach those who are strategically positioned to recognize and refer someone at risk of suicide. The warning signs of a suicide crisis and how to respond to the individual's desire or intent regarding suicide, persuade the person to seek and accept help, and refer the person to appropriate resources.