Sherman Seow

- Head of Product and Development for Retail Division - Management Committee and Risk Management Committee member - Responsible for Travel, Motor, Maid, Home, A&H Underwriting and profitability - Mentor and lead the Retail Underwriting team, Customer Contact Centre and Middle Office - Leading the revamp all retail plans to offer competitive product that is relevant and attractive to customers - Product risk management through regular portfolio review and detailed analysis - Implement process optimisation through system automation, RPA and process streamlining - Digitalisation of products and channel platforms - Develop and optimise B2C channels by building competitive products, marketing outreach with strong Bancasurance collaborations and direct online/offline business growth - Support B2B Business Developement team to build bespoke products for targeted portfolio growth through partnership, agency, broker and FAs channel - New business and renewal policies product management - Interim mentor for Customer Care Centre

Head of Underwriting Business Development Singapore Leadership Management Team GIA Motor Committee 2020 to 2024. Interim Head of Business, Motor, Sep to Dec 2019 Interim Head of Customer Service, Jan to Apr 2021 Interim Head of Contact Centre, May 2021 Heading Compliance Operations from 1 Apr 2023 Case Underwriting for all products Portfolio management Reinsurance management Digital Product and Marketing development Documentation review and process audit management Direct, Intermediary and Partnership development Renewal and business retention management Claims steering committee and management Risk and Compliance support Complain, Fraud, Mediation and Adjudication management Operational efficient through digital process development

Product Head Lead Underwriter for WIC, PA, Travel, H&S and Motor Portfolio management. Product development. Statistic analysis and reporting. Product claims management Business Development and Marketing. Products Management and Development. Business acquisition and customer solutions. Conduct training and client visitation. Process and System implementation. Risk and Portfolio management.

Head of New Business underwriting Business Development in A&H Department Manage Department operations and KPIs Research and Development of new business process and new products Accident & Medical Underwriting Business acquisition Provide training to intermediaries Meet customers on solution and product Marketing and campaign implementation Involving in system implemention Achieved 15% to 26% annually on portfolio business growth from 2013 to 2015.

Field Distribution Department Involving in corporate branding and image initiative Setup and develop new sales team Sales management and development Involving as in-house Academy Trainer

Partnership Distribution Department Bancasurance and setup direct distribution section Business retention, servicing and partnership management

Direct Business Department Setup, Operates and manages Business Centre Servicing and sales support operations

Setup New Adviser Branch Management, training, resourcing, coaching new employee