Sherlyn C.

Moved to Finance role

1. Reporting direct to Brand Manager & Asst. Brand Manager in Trading Luggage Division 2. Making Daily Sales Order in Orion System for Dealer’s LPO maximum 15 Locations and forwarding to Warehouse for delivery. 3. Doing Daily Internal Memos for Management Approval & Processing Payments 4. In-charge for the upcoming and ongoing China/ Dubai shipments & Coordinating with different local logistic agents. 5. Updating Shipment reports received in warehouse, items updated in system, containers pending in port for deliveries and etc. 6. Preparing Weekly Reports (Showrooms & Dealers Sales Yearly To Date, Warehouse Stocks) & other reports upon request by the Brand Manager 7. Doing Basic HR stuffs related to our department. Processing Annual Leave, Passport request, Clearance, and any request forms from Showrooms & Staffs. 8. Making monthly billings in the system (ORION) for some luggage dealers Outlet 9. Responsible for price update in the system & other luggage dealer outlets in the market. 10.Submitting Monthly Reports to Dubai office through emails 11.Booking & Arranging Meetings for Brand & Assistant Manager 12.Preparing Minutes during and after the meeting 13.Answering calls in and out going. 14.Communicating to different department internally and to head office for Samsonite Dubai for any issue or urgent matter 15.Replying to Emails for inquiries 16.In-charge for Brand Website updates (New items, Price change, and regular updates)

1. Prepare and manage correspondence, reports and documents 2. Organize and coordinate meetings. 3. Arrange and confirm appointments 4. Handle incoming mail and other material 5. Making weekly price quotations and company quotations. 6. Communicate verbally and in writing to answer inquiries and provide information. 7. Liaison with internal and external contacts. 8. Coordinate the flow of information both internally and externally 9. Operate office equipment 10.Manage office supplies 11. Answering calls external and internal

1. Receive, screen all incoming phone calls and connect them to appropriate personnel 2. Give a warm greeting to all people entering the office premises 3. Help out each person who approaches the front desk with a query 4. Maintain the check in and check out time muster kept for the visitors 5. Sort out and hand over important packages, deliveries, or messages to appropriate departments within the company 6. Provide clerical and administrative support to the management 7. Keep a close watch over the staff workings and movements 8. Act as a communication between the employees and other divisions of the organization. 9. Being well versed with all kinds of official documentations to prepare letters, memorandums, etc. 10.Ensure cleanliness and orderliness in the reception area while abiding by the policies and regulations of the organization 11.Update appointment diaries and logbooks for scheduling appointments for the right dates 12.Report any security related matters to the line manager

1. Answering calls internal and external 2. Arrange for shuttle services, if required; 3. Assist with all guest needs. 4. Update Guest's profile in the system. 5. Communicate with all hotel departments efficiently, and maintain the function board in the hotel lobby; 6. Explain all hotel amenities, hours of operations and hotel policies to guests. 7. Keep track of Lost & Found items. 8. Update hotel ratings on the board. 9. Perform check-ins and check-outs as required and verify all information for accuracy; 10.Program wake-up calls.

1. Answering product and service questions; suggesting information about other products and services. 2. Opens customer accounts by recording account information. 3. Maintains customer records by updating account information. 4. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. 5. Maintains financial accounts by processing customer adjustments. 6. Recommends potential products or services to management by collecting customer information and analyzing customer needs. 7. Contributes to team effort by accomplishing related results as needed.

1. Present and sell company products and services to current and potential clients. 2. Identify sales prospects and contact these and other accounts as assigned. 3. Follow up on new leads and referrals resulting from field activity. 4. Prepare presentations, proposals and sales contracts. 5. Perform Demo and WebEx presentations as required. 6. Establish and maintain current client and potential client relationships. 7. Keep management informed of goals by submitting activity and result reports such as daily call reports, weekly work plans, and monthly and annual territory analysis. 8. Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management. 9. Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional organizations.. 10.Other responsibilities as assigned.

Graduated as CUMLAUDE