Sherif Shoeib

• Coordinate daily supply chain operations including inventory management and order processing. • Collaborate with suppliers and internal teams to ensure timely delivery and optimal stock levels. • Monitor shipments, track logistics performance, and support procurement activities to enhance efficiency. • Analyze data trends to identify improvement areas and contribute to cost reduction strategies. • Managed product registration and compliance on Saudi regulatory platforms (GS1/SASO), ensuring all energy efficiency certifications (EER) are accurately documented for international shipments."

• Handled purchasing for construction projects including renovation of police stations and building a Central Security Forces Camp. • Managed contracts, procurement planning, and compliance with strict budgets. • Maintained accurate records of purchases and supported company operations through efficient supply chain management.

• Conducted market research and developed marketing strategies across West African markets. • Managed promotional events, pricing analysis, and advertising campaigns. • Handled wholesale, retail, and store operations; prepared weekly financial reports for management.

• Managed B2B sales operations and maintained relationships with a wide range of corporate clients. • Handled customer inquiries and order customization, ensuring timely and accurate delivery. • Led coordination between design and production teams to meet client specifications and deadlines. • Contributed to long-term customer retention by delivering exceptional service and handling post-sale support. • Gained hands-on experience in negotiation, customer onboarding, and personalized client service.

• Handled high-value customer interactions, focusing on VIP and offshore clients based in Dubai. • Delivered superior customer service by resolving escalated issues, providing tailored solutions, and ensuring first-contact resolution. • Collaborated with cross-functional teams (technical support, billing, and retention) to ensure seamless customer journeys. • Used CRM systems (e.g., Salesforce) to log interactions, track complaints, and improve service processes. • Achieved individual monthly sales targets and ensured high levels of customer service. • Led retail execution plans, team management, and cross-departmental coordination. • Used CRM systems for data analysis, forecasting, and competitive market tracking. • Surpassed monthly KPIs for customer satisfaction (CSAT) and average handling time (AHT).