Sherie Kang

• Managed e-commerce operations including POS checks, payment verification, and product listings • Handled customer communications through email, phone calls, online messages, and Google reviews • Liaised with retail stores on complaints, stock checks, and service-related matters to ensure smooth operations • Scheduled and updated promotions, campaigns, and retail pricing in line with business changes • Assisted in product launches (e.g., Apple campaigns) with tasks such as Photoshop editing • Supported marketing activities including competitor research and collection status tracking • Coordinated order fulfillment processes, including packing and delivery arrangements when required • Monitored customer feedback and escalated issues to improve overall service quality

• Assisted with event setup and preparation, ensuring smooth logistics and readiness of materials • Welcomed and organized participants, fostering engagement from start to end of the event • Facilitated games and activities, serving as Game Master to explain rules, guide participants, and maintain energy • Supported AV operations during events • Captured event moments through photography to document experiences for clients • Encouraged interaction and teamwork, keeping participants actively involved throughout the session • Conducted post-event tasks such as scoring calculations, packing, and site clearance • Adapted to different event requirements, including guiding groups, managing schedules, and providing on-site support

• Design, develop, and oversee the creation of compelling content (i.e., product photos, ads, and videos) to market products and services at social media platforms. • Strategize, coordinate, and execute marketing initiatives, workshops, and sales campaigns to drive engagement and sales growth. • Cultivate strong relationships with both on-site and off-site retail customers. • Manage retail and logistics operations, encompassing packing, billing, and shipping, to ensure customer fulfillment

• Assist in Marketing Communications Team to plan and execute mall campaigns • Prepare post campaign analysis and competitors' analysis • Marketing of in mall promotion spaces, pushcarts, adspaces, venting machines to generate additional revenue for the mall • Managing social media platform and integrate online activities • Manage content and updates for websites • Tenant liason on A&P including soliciting tenants'feedbacks by conducting tenant's meeting, surveys, etc. in respect of the A&P materials and activities • Other ad-hoc duties assigned

• Managing website (with wordpress) • Develop and design content, collaterals for marketing campaign and a variety of other creative tasks as assigned • Boosting & creating social media ads and campaigns • Management of the company’s social media platforms • Design & manage creation of engaging digital content for organic posts on social media • Competitors & market research • Contribution to marketing ideas in planning and launching of marketing initiatives • Update & management of Google my Business • Assit the team in events & liaise with vendors

• Manage leading e-commerce platforms and online sales (Eg. Lazada, Shopee, Shopify, Fairprice) • Vector graphic designs with Adobe Photoshop and Illustrator for promotions • Professional Photoshoot for products • Management of the company’s social media platforms • Business Development • Design & manage creations of engaging digital content for publishing in social media • Liaise with key stakeholders (Customers and Internal Stakeholders) and influencers

• Telemarketing • Data Entry