sheri pawluk

* Mentor and coach Customer Experience Managers, and staff, to reach fullest potential and inspire them to do their best work * Responsible for financial success of store, and ensure it is well run, well merchandised and well-staffed * Maximize sales and profitability by soliciting, identifying and delivering on all opportunities of growth * Hire, retain and develop talented and passionate employees and develop succession plans * Maintain performance management records * Role model behaviors, that engage and inspire our customers on the floor, adding joy to their lives

* Schedule all staff weekly, and within budget * Maintained all employee job profiles in schedule program, to ensure an effective and most effective schedule * Responsible to hire and recruit based on needs of business; which included Christmas seasonal staff, and American Girl and Kids toy expansion * Managed job postings and all group interviews * Orientated and introduced all new employees to Indigo’s Mission and Values * Took active role in employee’s personal growth and development * Conducted effective, honest and inspiring reviews, identifying development needs * Ensure all reviews were completed on time and all corresponding paperwork complete and sent to payroll admin * Was project lead for Calgary region, when Indigo launched new scheduling system * Managed Health and Safety Committee through monthly meetings

* Provide excellent customer service by ensuring customers are acknowledged, customer project needs are met, complaints are resolved, service is quick and efficient and store is properly stocked * Ensure Associates are properly trained in product/services and customer service skills * Drive productivity on the sales floor and other areas of responsibility * Ensure proper staffing levels; coach, train and develop associates by providing both formal and informal job-based feedback * Maintain store profitability through report analysis, identifying trends, defining problems and developing appropriate responses * Responsible for providing leadership to all direct reports and establishing career paths and learning opportunities

* Provide excellent customer service by ensuring customers are acknowledged, customer project needs are met, complaints are resolved, service is quick and efficient and store is properly stocked * Responsible for the management of the P/L as well as the overall operating efficiency of the store * Oversee store compliance with policy and Standard Operating Procedures. * Ensure merchandising, and planograms standards are met. * Oversee shipping/receiving function in the store and ensure inventory levels are maintained

* Responsible for 21 million dollars in top line sales revenue * HR responsibilities in all levels of the store. * Designed more attractive merchandise presentation strategies and special event campaigns, resulting in increased store traffic and profits. * Hired and trained sales managers and sales staff. * Coached and mentored managers and staff to reach their fullest potential and created action plans for areas of opportunity. * Delivered regular business reviews and personal development plans to sales managers. * Analyzed the mall business regarding average shopper, average age of shopper and average spend of shopper. * Communicated this information regularly to buyers and planners to increase inventory and have the proper selection for the demographic. * Analyzed P&L statement monthly to focus on areas to save on expenses and focus business plans on opportunity areas, setting clear expectations and targets to achieve results. * Within one year brought shrink results from 4% to 1.9%. * 2008, only store in Calgary region to make all kpi requirements for bonus