Sherhaina M.

Team Leadership & Operations • Manage day-to-day sales operations and ensure alignment with company goals. • Monitor individual and team performance against sales metrics and KPIs. • Provide ongoing guidance, feedback, and performance coaching to the sales team. Recruitment & Onboarding • Participate in the hiring and selection process for new sales representatives. • Facilitate onboarding and training to ensure new hires are fully equipped for success. Training & Development • Develop and deliver regular training sessions to strengthen sales techniques and product knowledge. • Identify skill gaps and create improvement plans tailored to individual team members. Motivation & Engagement • Foster a positive, high-energy team culture focused on achievement and collaboration. • Organize motivational activities, recognition programs, and incentives to boost morale and performance. Process & Performance Improvement • Analyze sales processes and identify opportunities for efficiency and effectiveness. • Recommend and implement process enhancements to streamline operations and improve conversion rates. • Collaborate with other departments (e.g. QA Team) to optimize the customer journey.

•Team Leadership & Management • Supervise, support, and guide the sales team in achieving individual and team goals. • Monitor daily activities, sales metrics, and conversion rates to ensure consistent performance. • Provide real-time feedback, performance evaluations, and corrective action plans when needed. Training, Coaching & Development • Conduct regular coaching sessions and skill-building workshops to enhance sales effectiveness. • Identify development needs and create personalized training plans. • Serve as a role model by demonstrating strong sales techniques and customer engagement strategies. Process & Performance Improvement • Review and enhance sales processes for better efficiency and results. • Collaborate with management to identify trends, challenges, and growth opportunities. • Provide insights and recommendations based on data analysis and frontline feedback.

• Collaborate with the CEO to create pitch decks, training presentations, and marketing materials for SEO initiatives. • Research, write, and edit SEO-related content aligned with brand tone and business goals. • Ensure all written materials are clear, visually engaging, and optimized for both presentation and online use. • Assist in developing content strategies to support business growth and client engagement.