sheree harper

it coordinator

About

I am a driven IT professional with over 15 years experience focused around expert knowledge of Telecommunication and Broadcast Media Transmission Networks. Consistent effective mastery in Help Desk, NOC, TOC, environments as well as Media Broadcast environments supporting large complex Networks to continuously contribute to problem analysis, manage, and training. Along with having over 6 years of Project Management, supervisory of technicians and retail associate experience in fast paced, process oriented groups, setting and prioritizing objectives within a framework compatible to the team vision and mission. I am dedicated, inquisitive and have a great work ethic. I enjoy tackling challenges, teaching, and learning from my colleagues.

Country

united states

City

washington

Industry

telecommunications

Skill

telecommunications, noc, lan wan, customer service, handle multiple priorities, optical fiber, osi model, acceptance testing, troubleshooting, technical writing, network design, toc, thrive in a fast paced environment, change management, call centers, provisioning, project management, tcp/ip, wireless, switches, ethernet, routers, cisco technologies, voip, microsoft word, iof, independent thinking, ip, teamwork, system deployment, atm networks, frame relay, technical support, avaya ip telephony, active directory, aod

Experience

network operations technician

hibernia networks

2013-3 - 2014-12 · 1 yr 10 mos

front end supervisor and service desk assoc and loss prevention specialist

the home depot

2011-2 - 2013-3 · 2 yrs 2 mos

* Oversee operations of the front end; over 14,000 transactions daily - 90million dollar volume. * Supervise, train, observe and coach 30 * cashiers and 10 * lot associates of policies, procedures and standards.

central office technician

verizon

2001-4 - 2010-7 · 9 yrs 4 mos

it support specialist, gsd

sprint

1999-6 - 2001-4 · 1 yr 11 mos

* Provide support to Government Resale Customers on high level technical issues in a 24x7 call center. * Create, resolve, escalate, and give customers status on trouble tickets utilizing Remedy ticket system. * Test circuits using React Testing Software. Drove issues to resolution through chronic analysis and trending. * Interface daily with other technicians, escalation managers, other telephone companies, and senior management. * Assisted in training of new hires on departmental policies and procedures.