Shengyu Jiang

Conducted outbound outreach to 400+ U.S. West & East Coast merchants weekly over 2 months, driving the onboarding pipeline and supporting sales initiatives. Managed daily warehouse operations, including fulfillment, picking, shipping, and order issue resolution, ensuring efficient seller operations for TikTok Shop. Led merchant communication, resolving order, inventory, and logistics issues to enhance operational efficiency and cross-functional coordination. Supported promotional campaigns and sales events, driving new merchant onboarding and increasing warehouse participation for sales enablement.

Gathered and documented CRM workflow requirements across sales and warehouse operations, developing standardized contract and client management SOPs for 50+ enterprise accounts and reducing sales administrative workload by 20%. Utilized Jira and internal Data Lab analytics tools to identify potential ocean freight warehouse clients and generate qualified sales leads, standardizing daily RFQ tracking and maintaining updates within the 2B Growth Pipeline. Identified workflow inefficiencies in warehouse scheduling and client onboarding processes, designing structured capacity planning tools within CRM, WMS and IFOP systems, reducing average return rates by 10%. Supported pricing and operational decision-making by analyzing sales and promotional data using SQL and Excel, improving discount efficiency by 2% and enhancing customer satisfaction. Collaborated with sales, operations, pricing, and technical teams to translate business requirements into CRM workflow improvements, ensuring alignment between operational needs and system capabilities.

Analyzed sales, onboarding, and operational data across 50+ CPG accounts using SQL and Excel, identifying performance trends that improved client conversion by 10%. Documented CRM workflow requirements across sales and warehouse operations, developing standardized contract and client management SOPs for 50+ enterprise accounts and reducing sales administrative workload by 20%. Built and maintained KPI tracking reports and dashboards for sales pipeline, RFQ performance, and onboarding efficiency, improving visibility for sales leadership and cross-functional teams. Supported pricing and promotional strategy by analyzing sales and promotional data using SQL and Excel, improving discount efficiency by 2% and contributing to data-driven decision-making.

Analyzed investor lead data across digital marketing and offline channels, optimizing follow-up workflows that consistently converted 3–5 approved investment clients per week. Evaluated financial projections and repayment timelines for EB-5 investment projects, identifying discrepancies to improve forecasting accuracy and investment transparency. Built structured analysis frameworks to assess project performance, highlighting financial risks and inconsistencies to support data-driven decision-decision-making for stakeholders. Consolidated and standardized 70%+ of project documentation, improving operational efficiency and supporting the successful launch of a $1M+ investment project.