Sheng Jie Took

• Served as the primary technical point of contact for enterprise customers, providing guidance, best practices, and operational support to enhance cloud environments. • Managed day-to-day customer inquiries independently, ticket follow-ups, and operational issues, collaborating with internal teams to ensure timely resolution and solution adoption. • Independently implemented Alibaba Cloud Landing Zone architectures and configured core modules covering resource management, identity and access, compliance, networking, security, and financial management. Conducted knowledge transfer sessions to support customer readiness for ongoing operations. • Guided team members during Landing Zone implementation phases and reviewed technical documentation to ensure accuracy and alignment with project standards • Supported Alibaba Cloud Well-Architected Reviews by organizing assessment results for remediation tracking and preparing updated summaries after each remediation phase. • Authored the Well-Architected assessment report, incorporating internal review feedback and customer input through iterative refinements until final approval.

Multiple International Network Projects (Cloud Core, Optical & Wireless) • Supported and delivered multi-country network projects across cloud core, optical transmission, and wireless networks, including live upgrades, commissioning, and integration. • Executed live network software upgrades for Cloud Core Network infrastructure, ensuring service continuity and operational stability. • Prepared and reviewed Method of Procedure (MOP), technical site survey reports, and network design documentation to support deployment and project acceptance. • Conducted technical analysis and network planning, including feasibility assessments, drawings, and architecture design. • Provided task leadership and mentoring to team members by assigning work, supporting troubleshooting, and ensuring timely task completion.

• Intern that assists engineers in projects of realising warehouse automation, gained great exposure in automated warehouse conveyor system. • Involved in warehouse automation safety design layouts, schematic drawings and documentation.