Shelley Du

Sales manager @ Valiant Power

About

I am product manager of Valiant Power which is the leading supplier of renewable energy over 8 years. and we sell solar trailer /mobile trailer /solar tower /CCTV trailer /solar light tower / mobile security trailer. When I first started selling solar trailers, I had limited knowledge about the technical details. To improve my understanding, I attended several training sessions and engaged with manufacturers to learn about how solar panels work and the practical applications of the trailers. Gradually, I became confident in answering customer inquiries, which laid a solid foundation for future sales. One memorable experience involved a customer who loved camping but was concerned about the high costs and environmental impact of traditional fuel trailers. During our conversation, I highlighted the benefits of solar trailers, such as low operating costs, eco-friendliness, and convenience. By sharing successful case studies, I piqued the customer’s interest, and he ultimately decided to purchase one for trial. After the sale, I maintained regular contact with the customer to check on his experience. He provided positive feedback, noting the convenience and reliability of the solar trailer during long trips. This encouraged customer loyalty and led him to recommend our product to friends, bringing in more potential clients. Through this sales experience, I learned the importance of continuous education and listening to customer needs. Each interaction and piece of feedback not only enhanced my sales skills and product knowledge but also deepened my passion for this work.

Country

China

City

Zhejiang

Industry

Wholesale

Skill

Project Engineering, Teaching English as a Second Language, Sales Management, International Sales & Marketing

Experience

Sales manager

Valiant Power

2016-5 - Present · 10 yrs 5 mos

China Zhejiang

Initial Encounter When I first joined the sales team for solar trailers, I was excited but also apprehensive. My knowledge of solar technology was basic at best. To overcome this, I immersed myself in training sessions, webinars, and product demonstrations. Customer Interaction One particularly memorable interaction was with a couple who were avid campers. They had been using a gas-powered trailer for years but were frustrated by the rising fuel costs and environmental concerns. During our discussion, I took the time to understand their specific needs—like the frequency of their trips, the types of activities they enjoyed, and their concerns about sustainability. After-Sales Follow-Up After their purchase, I made it a point to follow up regularly. I checked in to see how they were enjoying their new trailer and whether they had any questions. They shared their excitement about using it on their recent camping trip, highlighting how they powered their devices without any hassle. Their positive experience reinforced my belief in the product and motivated me to reach out to other customers for similar feedback. Building Relationships The couple's enthusiasm led them to host a small camping trip with friends, where they showcased the solar trailer. They invited me along to provide support and answer any questions their friends had. This informal setting allowed me to connect with potential customers in a relaxed environment, and several expressed interest in purchasing their own trailers. Conclusion Overall, my journey in selling solar trailers has been rewarding. Each customer interaction has not only improved my sales techniques but has also deepened my appreciation for sustainable technology. I’ve learned that understanding customer needs, providing exceptional service, and being passionate about the product are key ingredients to success in sales.