shelley iovenitti

queensland practice manager and business intelligence practice manager

About

I am responsible for the Queensland practice and more recently the Business Intelligence Team. I am also a member of the of the Senior Management Team. I have been working across multiple verticals and solutions for 25+ years with a team of highly skilled consultants, solution architects and developers that are customer focused and deliver exceptional results. My focus other than my career has been my children, their education and careers. Seeing them succeed in their chosen field has been very rewarding. When I am not at work or helping my children, I am spending time planning the next travel adventure for my partner and me.

Country

australia

City

brisbane

Industry

information technology and services

Skill

erp, business process, integration, business analysis, accpac, professional services, business intelligence, business process improvement, crm, solution selling, saas, software implementation, pre sales, it management, microsoft dynamics, requirements analysis, enterprise software, crystal reports, management, change management, consulting, software consulting, sage, cloud computing, strategy, outsourcing, business development, solution architecture, software project management, project delivery, stakeholder management, it service management, managed services, project management, customer relationship management, it strategy, business intelligence

Experience

director

index computer solutions

1996-3 - 2010-8 · 14 yrs 6 mos

Prior to acquisition, Index provided Business Management Software such as Enterprise Resource Planning and Customer Relationship Management solutions throughout QLD and PNG. Index specialised in Manufacturing and Maintenance.

manager qld sage 300 services

microchannel services

2010-8 - 2018-10 · 8 yrs 3 mos

Superior Solutions, Dependable Service, Measurable Value, Committed PeopleMicroChannel Services is a multi-award-winning business solutions and technology provider, servicing mid-sized businesses, corporate divisions and government agencies. Founded in 1995, MicroChannel assists hundreds of clients to leverage business technology for commercial success.With an experienced and committed team, MicroChannel is one of Australia's most respected business solution and technology providers. We sell and support world-class products from leading vendors; covering a full range of end-to-end operational and back-office systems.Sydney, Melbourne, Brisbane, Perth, Jakarta, Kuala Lumpur, Singapore

queensland practice manager and business intelligence practice manager

microchannel services

2017-12 - Present · 8 yrs 10 mos

* As the MicroChannel team has grown substantially, I have moved into the QLD Practice Manager role to ensure that our customers are receiving outstanding service from our Brisbane based team. * Management of Brisbane based team of senior consultants, solution architects, developers, sales and account executives. * Strategic planning with customers to understand and support their organisational goals * Executive Sponsorship of Queensland based implementations * Direct project management of select long term implementations * Industry best practise advisory for Agriculture, Food Processing, Aged Care, Wholesale Distribution and Professional Services * MicroChannel maintains excellent relationships with customers I believe this is because we understand needs, meet expectations and are honest. It is one of the key reason that MicroChannel is successful and has a high level of customer retention. I am proud of our ability to deliver exceptional customer service and solutions.