Shelby Jo Upchurch

-Delivered high-level guest service in a fast-paced hospitality environment, serving as the first point of contact for all guest interactions -Managed check-in/check-out processes efficiently while maintaining accuracy in reservations, billing, and room assignments -Resolved guest concerns and escalated issues as needed to ensure a positive and seamless experience -Coordinated with housekeeping and maintenance teams to support smooth daily operations and guest satisfaction -Handled phone, email, and in-person inquiries with professionalism and attention to detail -Maintained knowledge of hotel services, local recommendations, and brand standards to enhance the guest experience -Supported administrative functions including payment processing, reporting, and system updates

-Coordinated end-to-end staffing operations, including recruiting, interviewing, hiring, and onboarding employees across multiple locations -Managed employee scheduling, shift coverage, and workforce logistics to ensure consistent operational coverage -Served as the primary point of contact for employees and client sites, handling communication, issue resolution, and day-to-day support -Oversaw onboarding processes, ensuring completion of training, certifications, and compliance requirements -Maintained accurate employee records, schedules, and operational data using internal systems and tracking tools -Identified staffing gaps and proactively implemented solutions to maintain service levels and client satisfaction -Collaborated with leadership to improve operational workflows and streamline hiring and scheduling processes -Supported overall business operations by balancing administrative responsibilities with hands-on team coordination

-Oversaw daily administrative operations, including scheduling, client coordination, and front desk management -Managed appointment systems, ensuring accuracy, efficiency, and optimal time utilization for service providers -Maintained client records, processed payments, and handled billing inquiries with a high level of accuracy -Served as a key point of contact for client communication, resolving concerns and ensuring a positive experience -Supported hiring efforts, onboarding, and training of new front desk staff -Developed and maintained organizational systems to improve workflow efficiency and reduce scheduling conflicts • Assisted ownership with operational tasks, reporting, and day-to-day business coordination

-Managed client scheduling, confirmations, and front-desk operations, ensuring smooth daily workflow. -Maintained accurate client records, service history, and confidential information. -Oversaw retail inventory, supply orders, and vendor communication to support salon operations. -Assisted with staff scheduling and internal communications to optimize team efficiency. -Delivered exceptional customer service, resolving client inquiries and concerns professionally. -Supported marketing initiatives, including promotions, loyalty programs, and social media updates.

-Provided expert guidance and product recommendations in specialty departments to enhance customer satisfaction. -Maintained organized inventory, conducted merchandising, and ensured accurate stock levels. -Processed transactions, returns, and exchanges efficiently while maintaining a professional front-line presence. -Supported team operations by assisting with scheduling, training, and daily administrative tasks. -Addressed customer inquiries and resolved concerns promptly, fostering positive client relationships.

-Opened and closed the store, managing cash handling, sales reconciliation, and daily operational tasks. -Oversaw staff scheduling, task delegation, and floor coverage to ensure seamless store operations. -Maintained inventory, managed product shipments, and organized merchandise displays. -Provided personalized customer service, assisting clients with product recommendations and skincare consultation -Trained new team members on store procedures, sales techniques, and compliance standards.

-Managed store opening/closing procedures, including cash handling and end-of-day reporting. -Coordinated staff coverage and assisted in daily operational tasks to maintain efficiency. -Maintained client records, processed orders, and managed product inventory. -Delivered exceptional customer experiences through product consultations, promotions, and loyalty programs. -Assisted in onboarding and training new associates on administrative and sales processes.