shelby chapman

* Communicated daily with families and patience providing support and up to date information * Managed referral log and provided weekly sales reports * Administered all new patient information into MS Excel and other in house programs * Coordinated staffing and integration with outside agencies * Maintained Medical Records within the hospice organization * Applied principles of communication to establish and maintain therapeutic relationships with patients and their families as well as professional relationships with members of the heath care team * Provided leadership and supervision for other participating personnel whom possessed less training and experience * Educated families to better understand Hospice and the end of life expediencies

* Managed all pharmaceutical vendor relationships * Oversaw the distribution of all marketing material * Acted as lead with Event Planning coordination * Validate Medicare and insurance eligibility coverage; obtain prior authorizations * Communicate to Community Liaison in referral area of pending admissions and refer potential leads * Streamline and coordinate weekend admissions * Dispatch Nurses & Community Liaisons for optimal referral conversion

* Provide excellent Customer Service to Both Providers and Enrollees which has awarded me the Rock Star of the Month Award 2 times since starting early 2014 * Resolve Customer Service inquires which could include * Entering notification and Providers status of existing notifications, and determining if follow-up is required * Completing Notification Wizard, along with ICD and CPT Coding * Constantly meet established productivity, schedule adherence, and quality standards

* Provided customer support to patients families pertaining to the hospice procedures * Verified and researched treatment options under patience Insurance or Medical Plan * Obtained physician orders and Medicare / Insurance Eligibility * Responsible for ongoing documentation and continual follow-up of pending/denied referrals * Coordinate services with Palliative Care Coordinator * Procure physician certifications and re-certifications * Generate reports data for Executive Director, Director of Nursing, VP of Community Outreach and all staff * Gained knowledge of the psychosocial aspects and the special needs of the elderly