Sheila Miller

My role as Business Relationship Director is to transform the IT function. I share ownership for both business strategy and business value results, delivering processes and technology solutions that support the strategic growth ambition. I act as the head of IT for EMEA and lead a team of managers responsible for a diverse and complex international landscape. In addition, I am the strategic partner for Global Operations, partnering with the COO and his team to construct a vision, strategy, and roadmap that aligns with the leadership vision and global program plan. Together with our partners and colleagues around the world, we create real business value through the alignment of technology and business interests.

As Head of Global Functions Manufacturing IT for Switzerland and South Africa, I am responsible for aligning the global IT strategy with business strategy. I am also responsible for driving projects around digital transformation. This includes automated manufacturing, deep learning, and Connected Plant topics. My team partners with cross-functional teams to ensure alignment with local and global Operational objectives, creating and developing strong partnerships with business and IT colleagues around the world.

This project involved moving two diagnostics manufacturing sites (California and South Africa) from their existing ERP solutions into the corporate SAP environment. The project team was tasked with achieving each implementaiton within a 6-month timeframe using a Lean and Agile approach. My responsibilities on this project included acting as the onsite project leader, providing budget support to the Financial Controller and IT Project Manager, coordinating the integration activities, assisting with managing local and international teams, and leading the project stream tasked with: *Quality Support * Testing * Training * Organizational Change Management * Segregation of Duties/Authorizations

I was the IT Site Head for Roche Sequencing Solutions, Madison. Our team was responsible for the overall health of IT within this location, including desktop support, infrastructure, support, storage management, and participation in corporate projects. Our team supported Windows, Linux, SAP, various custom and off-the-shelf applications, and all day-to-day technology needs. Specific duties include: * Lead IT team * Budget planning and management * Contract negotiations and vendor management * Manage IT strategy in alignment with business needs at a local, divisional, and global level In addition to the Site Head duties, I was tasked with leading projects to migrate the non-manufacturing Sequencing sites from their existing Finance/Procurement solutions into the corporate SAP environment. This required coordinating project teams comprised of both local and international resources and ensuring that global processes were rolled out smoothly and with no negative impact on the businesses.

As the Internal IT Manager for WTS Paradigm, my team was responsible for overseeing the infrastructure (server and network) and desktop environments. We were also responsible for working closely with vendors supplying our VOIP system, colocation services, and any other service that has a direct impact on internal IT services. Within this role, I accomplished the following: * Integrated IT roadmap with business objectives across the organization to ensure a strong business relationship between IT and other departments * Led an infrastructure refresh project that accomplished: * Migrating a mixed environment of 72 physical, VMWare and Hyper-V servers into a single Hyper- V platform * Upgraded network hardware and software to comply with best practices * Launched a co-location with complete failover and redundancy * Implemented IT Service Management best practices for ticket resolution and customer satisfaction * Brought end user satisfaction to 100% satisfied with Internal IT services and support * Implemented disaster recovery and business continuity plans

DDI is a nonprofit that designs software for other nonprofits, and provides it as a SaaS. They provide CRM, donor management, loans, investments, GL, AP, AR, Project Mgmt and Process Management, among others. The software is written using Progress. I originally served as the Client Support Manager, but transitioned to the coordinator role when I relocated to Wisconsin. My role was simple: client advocacy and delight. Our team handled application support & some development. We also handled release management, including QA, and pretty much anything else that has anything at all to do with client interaction. Within this role, I accomplished the following: * Raised customer satisfaction to an average 4.95 out of 5 * Rewrote all user documentation into a MediaWiki format * Worked with other departments to implement IT Service Management best practices * Led the team responsible for replacing internal ticketing system * Led the project team responsible for improving the software release process to reduce bugs, manage change and comply with audit requirements * Participated in QA improvement initiative that successfully reduced the number of bugs released into production environment as a result of changes initiated by the organization

Hired to manage the desktop customer care team assigned to Allison Transmission in Indianapolis, IN. Ajilon assumed the project from another consulting firm, and my role was to manage the transition with the least possible impact to Allison. The Desktop Customer Care team was responsible for telecom (cell phones & pagers) and some desktop work. My responsibilities included: * Hire a team of 13 individuals within a 2 week deadline * Manage transition from old consulting firm to Ajilon while also managing requests related to the divestiture of Allison from GM * Improve customer satisfaction * Report on metrics defined by customer * Manage $11M project to the level expected by the customer Failure to meet SLA/metrics would result in a 10%/month fine to Ajilon

Originally hired for Tier II MS Office support, and to assist in transition from mainframe environment to Windows environment. Led the ITIL implementation at Lands' End, and was responsible for leading the Incident & Problem Management teams. I was the point of contact for the Germany, UK and Japan help desks when assistance was needed, and also a member of the technical S.W.A.T team.

Bachelor's of Applied Science in Leadership & Organizational Studies

Associate's degree in Supervisory Management