Sheila Hong

- Played a key role in business operations and talent acquisition, contributing to the company's overall success - Directed the "Intruders" escape room, an immersive theatre-style experience, by actively engaging guests and ensuring seamless show operations - Enhanced guest satisfaction by delivering engaging communication and exceptional customer service, resulting in a memorable and enjoyable escape room experience - Successfully managed and grew the company's social media presence across TikTok, Instagram, and Facebook, achieving significant engagement with over 61.K+ Instagram impressions and 74.3K+ TikTok views through creative content strategies

- Client management and creative campaign development for the Prime Minister’s Office (PMO) and National Arts Council (NAC) - Created social media content and organised events focusing on Science, Tech, and Engineering like university career fairs - Spearheaded the editorial side of Catch, a one-stop online portal for all things arts and culture for NAC

- Generated content for articles including food photography - Created advertorials for external clients such as Cold Storage, CitiBank and Jewel Changi Airport - Hosted videos for video content and TikTok - Copywriting for Facebook posts and TikTok content for external arm, UNCOVER65

- Wrote online articles on lifestyle, food and virtual travel - Represented publication at media previews and tastings - Created advertorials for external clients such as UOB and RQAM

- Enhanced guest satisfaction by delivering engaging communication and exceptional customer service, resulting in a memorable and enjoyable escape room experience

- Prepared and hosted team buildings, birthday parties and open masterclasses - Assisted in event bookings and administrative tasks - Aided clients with photography during events - Did miscellaneous tasks in other departments (kitchen team, cleaning crew, sales) - Responsible for creating the right atmosphere through control of music and crowd energy

- Content creation for social media posts for clients (COURTS, JYSK, YFYB) - Consolidated reports on social media insights and statistics - Assisted in budgeting for posts and ads for clients (COURTS)

- Handled customer inquiries and feedback for various social media accounts (Clarins, United International Pictures, KIA, NTUC Income) - Assisted in planning for campaigns for external clients (UOB) - Content creation for social media posts for clients and created social media calendars

Majored in Creative Writing