Sheena Weel

• Maintained constant contact with dispatch. • Sent out shipments in a timely manner. • Audited all shipments to ensure proper shipping to both office and warehouse. • Ensured workspace was tidy and functional. • Communicated with various delivery dispatches. • Worked in a fast-paced team environment. • Communicated with various sales personnel regarding orders. • Ensured Purolator, DHL, and Loomis deliveries scheduled in a timely manner.

• Reported to the warranty department management. • Received customer walk-through forms and initiated technician work orders. • Booked accommodations for service technicians. • Hired sub-contractors. • Monitored sub-contractors weekly to ensure work had been completed • Received quotes and invoices from sub-contractors for review before submitting to accounting. • Received customer parts and updated in system. • Submitted claims to various companies for appliance defects and monitored until process was completed. • Ensured homeowners were contacted weekly to follow up/book service calls or post-delivery inspection dates. • Filed all completed homeowner documents. • Monitored assigned technicians attendance on site. • Processed assigned technicians receipts, time-sheets, and work orders before submitting to accounting.

• Reported to and received operational and functional direction from the Manager of Administrative Services. • Maintained internal contact with Bantrel’s management and administrative personnel. • First contact with the general public for visitors and telephone inquiries. • Maintained Bantrel's switchboard for external and internal calls. • Coordinated phone and paging transactions. • Greeted visitors and handled any inquiries. • Kept various personnel/departmental lists up to date. • Reported any detected telephone issues to IS&T telephone support. • Assisted with various tasks when available.

• Assisted the branch manager, account managers and resource manager to increase or improve the production of the branch. • Ensured that the branch met and adhered to all procedures. • EBA for both Edmonton and Winnipeg branches. • Created monthly kick off reports and weekly reports for both branches. • Monitored all consultant files, ensuring all documents were present and uploaded in the company system. • Maintained front end communications for entire office. • Proofread and posted jobs on internet. • Greeted clients in a friendly manner. • Sorted mail and distributed amongst staff. • Monitored requests for fax/photocopying as well as sorting and filing. • Ordered supplies in a timely manner.