Shean Min Khor

Talent Acquisition: · Manage recruitment across Southeast Asia markets including Malaysia, Indonesia, Vietnam, Cambodia, Laos and the Philippines. · Focus on hiring sales and technical roles within the solar PV & ESS industry through targeted sourcing and structured interview processes. · Support campus recruitment initiatives and engagement with local universities in Malaysia. Employee Relations: · Provide HR support for employees across the region and handle day-to-day employee relations matters. · Conduct employee feedback sessions and support initiatives aimed at improving employee experience and engagement. Compensation & Benefits: · Manage payroll operations and support compensation and benefits administration in Malaysia. · Participate in the development and enhancement of local benefits policies, including overtime policy, medical insurance and employee health programs. · Support regional benefits planning and implementation across Southeast Asia. HRIS & HR Operations: · Support regional HRIS initiatives using SAP SuccessFactors, coordinating system updates and requirements with global teams. · Assist with HR operational processes including leave management, overtime applications and system-related support.

· Plan and execute initiatives to strengthen the company’s employer brand and attract high-quality candidates. · Utilize Excel and spreadsheets to track recruitment progress, monitor hiring sources, and manage employee data, providing basic HR data analysis and reports to support decision-making. · Design and implement employee engagement initiatives and internal activities to enhance workplace culture. · Improve recruitment and onboarding processes by creating standardized forms and documentation for efficient employee information management. · Develop and maintain the employee handbook, and conduct onboarding training for new joiners. · Manage office operations and coordinate with the landlord and external vendors.

- Response to player's issues through various channels: live chat, social media, etc. - Troubleshoot technical problems, gameplay issues, and account-related concerns, provide guidance to internal teams to resolve complex issues and ecsalate the issues if needed. - Provide players with accurate information about game features, mechanics, and events. - Provide players with Web 3 related knowledge, assuring a smooth transition from Web 2 to Web 3. - Engage in player communities, forums & social media platforms to address player concerns, collect feedback, and establish a positive community vibe. - Collaborate with other departments such as development team and marketing team, to communicate player feedback, bugs, and suggestions for project improvements. - Handle sensitive issues by providing clear and timely communication to players, managing expectations, and offer solutions.

- Conduct onboard & upskill training sessions for new and existing team members. - Design, develop and update training contents, modules, and resources, including knowledge of Web 3 industry, project introduction & updates, player interactions, and technical troubleshooting. - Assess the effectiveness of training programmes via trainee feedbacks, training assessments, and performance evaluations. Refine the training materials continuously based on the feedback & evaluation to ensure the training content is updated. - Stay updated with the latest Web 3 & gaming trends, updates, and industry developments. Deepen the understanding of game mechanics, strategies, and player preferences to effectively transfer knowledge to team members. - Ensure team members understand the technical aspect that relates to the game, including game issue, ticket support system, and cryptocurrency transaction mechanism.

Recruitment & Onboarding: - Collaborate with project managers to define job requirements & update job descriptions. - Source, screen, conduct background check, and arrange interview with candidates for various positions. - Design & conduct the onboarding process for new joiners, ensuring a smooth transition into the company. - Modified the process, to improve efficiency of acquisition. Payroll: - Compile & verify employee timesheets, attendance records, leave record, and other documents to calculate wages, OT, and deductions. Including final payment & payroll adjustment for resigned/terminated employees. - Proceed wages & statutory payments. - Generate & distribute payslip, maintain documentation of payroll & statutory reports. Employee Relations: - Handle employees' inquiries, concerns, issues, and feedback, provide resolutions or responses in a timely & accurate manner. - Address employee grievances & conflicts, working towards a positive result and maintaining a harmonious working environment. - Conduct exit interviews to collect feedback & insights to improve employee engagement & retention. Benefits & Compensation: - Handle employee benefits programmes, including health, wellness plans, and referral programme. - Assist in the communication of compensation policies & programmes to employees. - Ensure an accurate processing of compensation & benefits. Training & Development: - Identify training needs & collaborate with management to develop & deliver programmes. - Coordinate & facilitate workshops on related topics. - Monitor the effectiveness of training initiatives & recommend improvements if needed. - Conduct surveys with training providers. Company Policy Implementation: - Assist in the development & enforcement of HR policies & procedures. - Ensure compliance with labour laws & regulations, making necessary updates to policies as required.

- Manage the recruitment process, conduct talent sourcing, job posting, phone interview, and offer letter drafting. - Manage job posting account for clients from gaming industry. - Oversee payroll process, including collecting leave & attendance records and calculating overtime. - Design & implement a task tracking system using Google Sheets, showcasing weekly KPIs. - Supervise office operations and manage company assets.

- Execute content writing, proofreading, article translation, and typesetting for publications. - Manage publication subscribers’ accounts. - Oversee content posting for social media. - Prepare reports, meeting minutes and manage office operations. Address queries from the organization’s councils & committees.