shay bresnan

corporate operations project manager

About

I have been working with the American Heart Association since 2006. I love knowing that the work I do each day serves a greater purpose and contributes to increasing health and saving lives. I have worked in various roles in the organization while building my career. Currently I am a Project Manager in our Corporate Operations Department, which includes contract and insurance management for special events across the Midwest Affiliate and working on special projects for the Business Operations and Finance Vice Presidents. Additionally, I have strong interests in environmental conservation and animal rescue. I volunteer with several nonprofit organizations to transport dogs from high kill shelters to rescue. I also help Topeka’s community cats by volunteering with Topeka Community Cat Fix. I love connecting with people and building relationships! Please feel free to send a request if you would like to connect and collaborate!

Country

united states

City

topeka

Industry

non-profit organization management

Skill

nonprofits, event planning, fundraising, training, volunteer management, customer service, social media, management, leadership, email marketing, time management, marketing strategy, research, microsoft office, editing, data entry, office management, microsoft excel, healthcare, reporting and analysis, survey design, data analysis, administrative assistance, event management, oracle applications, confidentiality, employee training, crm databases, siebel, animal rescue, social media marketing, marketing, customer relationship management, customer satisfaction, contract management, travel planning, meeting planning, staff training, microsoft dynamics crm, microsoft word, microsoft powerpoint, sharepoint, training and development, customer support, blackbaud, email strategy, jde enterprise one, workday, public speaking

Experience

professional pet sitter

shay's paws

2003-1 - 2014-2 · 11 yrs 2 mos

Provided reliable and affordable pet care in the New Haven County area in the comfort of client's own home. Services included all aspects of pet and home care, such as administering medications and injections as required, nail trims, watering plants, bringing in mail, etc.

executive assistant

american heart association | american stroke association

2006-7 - 2012-12 · 6 yrs 6 mos

* Managed email campaigns to support dozens of Heart Walk campaigns. * Implemented and maintained social media initiatives. * Improved branding and elements of campaign survey and generated improved response rates. * Supported senior leaders up to Board of Directors.

receptionist

milford animal hospital

2002-6 - 2006-7 · 4 yrs 2 mos

* Provided excellent customer service for this busy practice employing up to six doctors conducting average of 70+ office visits and 10 surgeries daily. * Greeted clients/patients, answered phone calls, and scheduled appointments for visits and procedures. * Distributed medicines and information clearly and accurately. * Assisted office manager in conducting interviews for reception staff. * Provided training and orientation to new staff. * Managed reception staff schedule.

director, development and customer strategies

american heart association | american stroke association

2012-12 - 2014-3 · 1 yr 4 mos

* Managed team of staff and volunteers on all Youth Market administrative support tasks for multi-million dollar campaign. * Worked on national team to prepare training materials for staff to transition from Siebel to Microsoft Dynamics CRM. * Trained staff on Microsoft Dynamics CRM, Siebel and Blackbaud systems. * Prepared and distributed all revenue and projection reports for distribution to leaders up to EVP level and ensured data quality.

customer care specialist

american heart association | american stroke association

2014-3 - 2016-3 · 2 yrs 1 mo

* I am part of a newly created Customer Care Team. The team's main focus is on assisting Heart Walk company leaders, team captains and fundraising participants with Online Fundraising. * gt * Provide targeted training, advice and support to folks including: * Setting up fundraising webpages * Sending out personal email campaigns * Social media fundraising * gt * Run affiliate level revenue and participation reports * gt * Manage email campaigns for our 1M+ Heart Walks * gt * Provide data quality support to Heart Walk Directors and participants

corporate operations project manager

american heart association | american stroke association

2016-3 - Present · 10 yrs 7 mos

* Work closely with staff to ensure that proper contracts and insurance documents are in place for all events across the Midwest Affiliate. * Collaborated with IT to create a database to manage contract and insurance process more efficiently. * Maintain Harbor Flex database with real estate details. * Manage SharePoint department pages for business operations, legal, and finance departments. * Prepare financial reports. * Manage expenses by proxy for staff on leave or no longer with organization

Education

fort hays state university

business administration

2017-1 - 2018-1 · 1 yr 1 mo

devry university

business management

1999-1 - 2000-1 · 1 yr 1 mo

housatonic community college

general studies

2010-1 - 2012-1 · 2 yrs 1 mo

Completed degree with high honors and maintained a 3.8 GPA while working full time with the American Heart Association. Activities and Societies: Phi Theta Kappa Honor Society, Dean's list every semester