Shawnt Kazandjian

Quality Assurance Lead @ Global Affairs Canada | Affaires mondiales Canada

About

I'm a Quality Assurance Consultant with more than two decades of experience delivering complex public-sector and enterprise technology initiatives across government, healthcare, education, transportation, and financial services. I bring structure, clarity, and reliability to digital transformation programs, particularly implementations involving Salesforce (Service Cloud, Experience Cloud, nCino) and Microsoft Dynamics 365. My experience spans the full QA lifecycle: test strategy and planning, requirements analysis, functional, integration, and regression testing, UAT, defect management, requirements traceability, and release-readiness assessment. I combine hands-on testing expertise with QA leadership, working closely with business, development, technical, and project leadership teams to identify risks early, improve testing processes, resolve delivery blockers, and provide evidence-based recommendations that support confident release decisions. I also mentor junior QA professionals on the teams I join. Having spent my career in consulting engagements, I'm comfortable stepping into complex environments, learning new business processes quickly, and establishing the disciplined quality practices needed to deliver reliable, production-ready releases. I've worked across agile and waterfall delivery models using Azure DevOps, Jira, OpenText ALM (formerly Micro Focus/HP ALM), Provar, and Jenkins.

Country

City

Canada

Industry

Information Technology & Services

Skill

Software as a Service (SaaS), Defect Management, Waterfall Project Management, System Integration Testing, User Acceptance Testing, Integration Testing, Software Testing, Functional Testing, Analytical Skills, Customer Relationship Management (CRM), Salesforce.com, Azure DevOps, Microsoft Azure, HP Application Lifecycle Management, Manual Testing, Jira, Test Planning, Software Quality Assurance, Quality Assurance, Test Management

Experience

Quality Assurance Lead

Global Affairs Canada | Affaires mondiales Canada

2026-4 - Present · 5 mos

Canada

Quality Assurance Lead for the Grants and Contributions Transformation Initiative (GCTI), a department-wide digital transformation project leveraging Microsoft Dynamics 365 to modernize the processes used to manage and deliver Canada’s international assistance funding.

Quality Assurance Lead

KPMG Canada

2025-1 - 2025-7 · 7 mos

Quality Assurance Lead Consultant for a public sector healthcare digital modernization project, utilizing Salesforce to drive process automation, improve service delivery, and support the agency’s long-term transformation goals.

Sr. Quality Assurance Consultant

Education | Éducation

2023-3 - 2024-12 · 1 yr 10 mos

Toronto, Ontario, Canada

Senior Quality Assurance Consultant for the Ontario Learn and Stay Grant project — a government initiative under the Ontario Student Assistance Program (OSAP) that provides upfront tuition funding to students in eligible programs, in return for a commitment to work in underserved communities after graduation.

Quality Assurance Lead

PwC Canada

2017-11 - 2022-3 · 4 yrs 5 mos

Toronto, Ontario

Quality Assurance Lead Consultant for multiple public sector projects, leveraging Salesforce to help government agencies streamline processes, modernize legacy systems, and automate service delivery.

Sr. Quality Assurance Analyst

Ontario Ministry of Transportation/ Ministère des Transports de l’Ontario

2015-10 - 2017-2 · 1 yr 5 mos

Toronto, Ontario

Senior Quality Assurance Analyst for the Photo Comparison Technology (PCT) Renewal project — a fraud prevention and risk mitigation initiative by the Ministry of Transportation of Ontario (MTO), leveraging biometric facial recognition to verify identity and enhance public safety.

Sr. Quality Assurance Analyst

Serco

2015-6 - 2015-10 · 5 mos

Toronto, Ontario

Senior Quality Assurance Analyst for the Driver Examination Services II (DES) project, which streamlined and automated manual processes at Serco DriveTest centres, while migrating core system functionality from the Ministry of Transportation (MTO) domain to Serco.

Sr. Technical Quality Assurance Analyst

RBC

2013-10 - 2015-5 · 1 yr 8 mos

Toronto, Ontario

Senior Technical Quality Assurance Analyst on the Distributed Systems Team, responsible for analyzing and testing Single Focus Release (SFR) projects in support of RBC’s IT and business partners.

Sr. Quality Assurance Analyst

Ontario Health

2010-6 - 2011-12 · 1 yr 7 mos

Toronto, Ontario

Quality Assurance Lead for the Quadrant HRIS project — a system designed to manage payroll, staff scheduling, HR functions, and employee information access for a Canadian healthcare and social services organization.

Quality Assurance Lead

eHealth Ontario

2008-2 - 2009-12 · 1 yr 11 mos

Toronto, Ontario

Quality Assurance Lead for multiple eHealth projects, including the LSAS (Long Stay Assessment Software) project, which automated and streamlined the assessment of long-stay clients in Community Care Access Centres, and the CMH CAP (Community Mental Health Common Assessment Project), which implemented a standardized electronic assessment process across all Community Mental Health agencies in the province.

Sr. Bilingual Quality Assurance Analyst

RBC

2006-7 - 2007-11 · 1 yr 5 mos

Toronto, Ontario

Senior Bilingual Quality Assurance Analyst for the OLMS (Online Mortgage System) and BCRMS (Business Client Relationship Management System) DOS migration projects, which enhanced and migrated legacy applications to a modern, web-based thin-client front-end architecture.