Shawn Boyd

Member of the Senior Leadership Team and key partner across Go To Market teams. Responsible for shaping Anovia's enterprise growth and diversification strategy and building a scalable revenue engine based on tight alignment between the evolving demands of the technology services marketplace and targeted investments in capabilities, scale and thought leadership.

Provide industry subject matter expertise and advisory support to start-up founders

➤ Technology Consultation | Client Engagement | Data-Driven Insights | Business Process Engineering ➤ Digital Transformations | Customer Experience Management | Technology Strategy & Roadmap Creation ➣ Concept-to-execution leader of multiple technology audit, strategy, roadmap, and business case development initiatives as a C-level strategic advisor. ➣ Improved customer experiences and realized efficiencies for 2 financial services clients – performed business and technology audits and delivered business-aligned IT strategies and roadmap. ➣ Uncovered annual efficiency savings by building a high-impact digital transformation business case for a client that focused on service automation and growth. ➣ Advocated adoption of cloud-based CRM, CCaaS and data warehouse/business intelligence solutions. ➣ Chaired a steering committee for a client, delivering new loan platform, CRM, and channel/service delivery software applications as part of re-platforming initiative.

Delivering strategic, operational and product development leadership as part of Kensington Tours' senior management team. Bringing strategic vision, technical know-how and inspiring leadership abilities to a dynamic, fast-growing organization, I support our award-winning luxury tour operator team which offers tailor-made, private-guided experiences to the world's most extraordinary destinations. My primary focus lies in building strong business-technology partnerships, advocating for transformation initiatives that create business value, and cultivating and supporting a team of exceptionally talented, member-focused digital professionals. Together, we are are continually enhancing member experience through the delivery of a well articulated product portfolio that delivers on our promise "to create the experience that changes the life".

➤ Team: 2 Direct | Multimillion-Dollar CAPEX & OPEX Budget | Technology Roadmap ➤ IT Vision & Strategy | Cybersecurity Strategy | IT Governance | IT Operational Improvements ➣ Established far-sighted IT vision, a futuristic cybersecurity program, cost controls, and ability to complete projects on time and within budgets. ➣ Introduced governance standards for enterprise systems delivery, security, and capacity planning. ➣ Developed a multiyear CAPEX/OPEX plan, along with enterprise IT strategy and roadmap, focusing on architecting value-creating enterprise systems (ERP/CRM/CX) and data/insights (EDW/BI). ➣ Led 6 process optimization projects with a collective ROI – reviewed e-commerce and marketing technology stack to identify issues hindering growth. ➣ Implemented a new ERP platform, including integration with 3PP network and e-commerce stack. ➣ Reduced churn and scaled DTC business by leading product and engineering teams to drive the recovery initiative that focused on finance and inventory process automation.

➤ Team: 4 Direct & 50+ Total | Multi-Million OPEX & CAPEX Budget | Integral Member of Senior Leadership Team (SLT) ➤ Performance Turnaround | Customer Base Growth | Platform Development | Enterprise Architecture Transformation ➣ Drove multimillion-dollar budget execution for investment in infrastructure, security, enterprise systems, and IT support. Triumphed in repositioning company as digital innovator. ➣ Transformed IT into a strategic business partner – moved the transformation agenda forward, aligning IT with business. ➣ Utilized strategic roadmaps to prioritize, align, and integrate information technology throughout the business, strengthening the quality and efficiency of IT. ➣ Turned around an underperforming business as the technology executive, helming visionary strategies, transformation, pivotal initiatives, and radical problem solving, enabling company to scale and gain competitive advantage. ➣ Scaled company for a profitable exit – as a key member of SLT, built stakeholder consensus over divestiture of 2 non-core divisions and eventual go-to-market of assets. ➣ Enabled annual revenue growth by introducing digital services. ➣ Delivered efficiency savings by building automation and machine learning capability. ➣ Supported customer base growth – injected passion for customer-centricity by creating cross-functional, product-centric teams; led enterprise projects and client-driven software deployment initiatives. ➣ Modernized and re-platformed the entire ecosystem for elevated end-user experience and realizing efficiencies. ➣ Built stakeholder consensus over refining operating models, budget allocation, and project prioritization – saved costs via IT outsourcing and remote workforce enablement. Pitched prospective clients and built new office sites.

➤ Co-founded a Toronto-based technology start-up focused on designing, developing, and launching an integrated telecommunications expense and asset management software product aimed at North American enterprise clients. ➣ Demonstrated entrepreneurial spirit, overseeing the growth of the organization to a team of 6, headquartered in Markham’s technology hub. ➣ Led investor relations, securing venture capital and SRED tax credits and overseeing a product development program that led to a 2012 market release of flagship product. Divested in 2013.

➤ Hired by the CEO/DM and reported to the CIO/ADM as the most senior project leader. ➤ Chaired the steering committee of Deputy Ministers representing 9 ministries; rolled out a new integrated service delivery ecosystem. ➣ Championed a complex multiyear, multimillion-dollar project portfolio, delivering innovation for the government’s contact center and web service channels. ➣ Oversaw extensive process reengineering, digital technology adoption, integration, training of over 500 staff, and a change management program, gracefully managing collective agreement impacts. ➣ Fostered strong ties with business and technical stakeholders from across 9 ministries, mobilizing key stakeholder groups and providing strategic leadership and tactical direction to a team of over 100 people. ➣ Directed comprehensive needs assessment across ministries, formalizing requirements in support of a large RFP that migrated legacy platforms to the cloud. Led process to identify key operating savings and service automation objectives. ➣ Promoted and marketed the transformation program at senior and working levels, providing strategic advice regarding technical and business architecture objectives. Led Treasury Board submission, resulting in project funding and approval.

➤ Cross-Functional Team Leadership | IT Shared Services | Enterprise Digital Solutions ➤ Recipient of personal acknowledgement from Ted Rogers for outstanding efforts related to operating efficiencies and customer service innovation. ➣ Championed innovation and delivery of leading enterprise digital solutions, including Rogers’ AI/natural language IVR, omnichannel platforms, CRM/ERP, and big data-oriented customer profile and segmentation solutions. ➣ Administered a multimillion-dollar budget, managing extensive vendor relationships and project delivery portfolios. ➣ Managed technical strategy and execution with a focus on customer-facing and customer support systems. ➣ Led a comprehensive enterprise technology audit to streamline systems architecture, position Rogers for next-gen technology adoption, and reduce IT cost, resulting in operating cost reductions. ➣ Hired and trained large teams of up to 100 staff, building a culture of strength through diversity, openness, and empowerment that drove employee retention, engagement, and satisfaction. ➣ Developed cross-functional teams responsible for architecture, design, DevOps, analytics, and BCP/DR. ➣ Led IT prime for systems deliverables associated with corporate acquisitions, including CallNet/Sprint, Fido, Cable Atlantic. ➣ Established a broad/deep technical acumen, including database, software development, integration, infrastructure, designing, developing and supporting numerous customer experience/channel platforms, networks, and data centres. ➣ Oversaw new site builds and enterprise platform deployment (Speech IVR, Middleware/Integration Layer, billing system integration, and OS and DB upgrades).