Shawn Harris

• Provide expert level support for NPCM suite of products on the customer’s network. • Responsible for all areas of network modeling, simulation, network performance analysis, application performance analysis, capacity planning and forecasting. • Will model proposed network changes and provide risk analysis and serviceability reports. • Will be required to develop NPCM scripts and Algorithm’s to maximize performance on customer specific networks. • Provide hands on training to other team members, create SOP’s, How-To, and customer specific documentation.  

• Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements • Establishes network by evaluating network performance issues including availability, utilization, throughput, and latency • Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor • Performs detailed analysis of network performance metrics and device performance data to identify trends and anomalies in network performance • Analyzes and recommends network changes to the network to be and the implement changes • Develop predictive modeling using statistical methodologies for generating engineering recommendations • Develop reports, track and distribute performance information to the network executive team • Coordinate investigation of external/internal network performance issues

•Providing expert level analysis of voice, video, radio-frequency, and/or data communications networks, including planning, designing, evaluating, selecting, and upgrading operating systems and protocol suites and configuring communication media with concentrators, bridges, and other devices •Planning network layouts and configures systems to user environments •Analyzing network topologies and traffic and capacity requirements •Supporting the acquisition of hardware and software as well as subcontractor services as needed •Providing technical support and troubleshooting to users •Performing network administration duties •Providing guidance and work leadership to less-experienced network personnel and may have supervisory responsibilities •Serving as technical team or task leader •Maintaining current knowledge of relevant technology as assigned •Participating in special projects as required

•Manages the functionality and efficiency of a group of computers running on one or more operating systems •Maintains the integrity and security of servers and systems •Sets up administrator and service accounts •Maintains system documentation •Interacts with users and evaluates vendor products •Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery •Develops and monitors policies and standards for allocation related to the use of computing resources •Oversees implementation of testing strategies and documentation of results •Provides advice and training to end-users

•Provide on-site support to maintain a state of real time command and control center 24X7 environment •LAN/WAN troubleshooting & configuration of network equipment •Monitoring & Troubleshooting video (VTC) equipment •Active Directory and group policy configuration

•Responsible for monitoring multiple networks to ensure uninterrupted availability •Proactively monitoring network platforms and applicable systems in order to identify potential problems, and performing appropriate corrective measures, via demand or scheduled maintenance actions •Investigating system alarms, assessing conditions and determining correct response or course of action necessary to protect the assigned network •Coordinating and/or implementing emergency restoration activities in outage situations; advising appropriate personnel of network failures or degradation and assisting in arranging for corrective action plans •Maintaining documentation of daily operations

Consult and provide support to the customer's local and abroad video engineers and support team in its entirety Oversee and manage the video infrastructure that hosts resources for a Video Operation Center Direct the video maintenance and training team for quality assurance and maximum support Facilitate technical exploration meetings pertaining to problem resolution and proposed implementation of new products Consult with customers on requirements and direct to the appropriate stakeholder for optimum results Responsibilities include cross training and coordination and maintaining standard operation procedures Manage a staff of operators, techs and engineers for a 24 hour operation center.

VTC scheduling, as well as first tier technical assistance Trouble shooting LAN-based and ISDN-based video equipment Training on the VTC equipment First tier trouble shooting Facilitator of test calls Facilitator of second tier call-out Including trouble ticket input Installation and operation of video teleconference equipment On-site technical support during video teleconference calls VTC schedules, including conference room reservations Provide customer training on new installations and assist to project management

Responsible for the sale of box seats, both ticket and group sales, securing sponsorships and budget reducing trades Assisted event staff with various ancillary events in association with the Legg Mason Tennis Classic, including qualifying tournaments and sponsor promotions Assisted with sponsor servicing responsibilities including the coordination and implementation of sponsor benefits, assisting with promotional distributions, On-site operational duties including on-court promotions, player activities and appearances, government relations programs, special events, volunteer coordination, and corporate hospitality; liaison to event partner organizations, such as charities

Presented Washington Wizards ticket plans to clientele in individual and group settings Sold Wizards ticket plans, both group and individual tickets, also maintained and exceeded sales quotas Developed prospects by cold calling, canvassing, and generating leads by maintaining and nurturing client relations through follow up

Designed and developed web pages for various companies within the Harrisonburg community using Dreamweaver, Flash, and Fireworks Performed user acceptance testing on final web pages to detect possible inaccuracies and defects prior to release Applied troubleshooting techniques to assist other media lab students with identification of problems in other web page designs Monitored and researched company web information; provided updates. Converted documents for posting in HTML and PDF formats during various stages of development (draft, internal/external review, final publication) Participated in the relocation of all workstations and servers to new offices Windows NT administration and support in a Windows95/98 client, Windows NT Server environment.