Shawn Scutchings

• ServiceNow development and technical leadership • Analyze and modify existing applications to support business needs • Design, code, test, debug, document, implement and maintain ServiceNow software applications using ServiceNow Low-Code and Pro-Code components • Implement and automate ServiceNow workflows that integrate with external web services • Work with Leadership on ServiceNow roadmap regarding system maintenance, upgrade schedule, system improvements and additions to the ServiceNow implementation

• Address incident and change tickets from application users and resolve in a timely manner • Assist business analyst with configuration of ITSM • Perform regular maintenance and administrative tasks. • Participate in changes or enhancements to the ITSM environment • Understand, interpret, and resolve, system, application, and procedure requirements and problems • Provide technical assistance, training, and guidance for ITSM users

Deployment Team Lead for Executive Council/Public Affairs Bureau migration • Solve software/hardware/build issues escalated from Deployment analyst/Ministry IT • Address Concerns from ministry stakeholders • Coordinate with between Service Alberta and EC\PAB to ensure smooth transition from old domain to new for 150+ users • Coordinate Scheduling of Migrations and Resources Deployment Analyst/UAT Analyst for 4 + Ministry Migrations • Build Computers via Microsoft Business Desktop Deployment 2007 • Create Scripts to automate gathering of user data • Ensure users rebuilt computer is working as expected • Troubleshoot any customer issues, i.e. Program errors, profile errors, ect. • Test software for use on new domain, coordinate fixes in SMS packages, build, firewall and servers Domain Administrator • Create/Delete/Manage users, Security groups, Distribution Groups, Shared Mailboxes on Windows Server 2003 with ADS • Apply Permissions to Folders Structures • Troubleshoot user Profile Problem, Account and Access problems and provide timely resolutions

User Administration, Support and Training for 100+ Users Server/Network Administration of 12 servers Liaison for Global Network Administration/Hardware Support Managed Server Backups and Arranged for offsite storage Oversaw Network Installation in New Office Wing/Trailers Set up 50+ Contractors For Network Access during Shutdown