Shawn Lee

Product Specialist

About

Seasoned Engineer with multiple years of experience in the audio visual industry. Proven expertise across technical support, system maintenance, testing, commissioning, and programming of complex audio visual solutions. Highly skilled in delivering professional technical support through remote sessions, email, phone, and in person engagements, ensuring reliable performance and a high standard of customer satisfaction.

Country

Malaysia

City

WP. Kuala Lumpur

Industry

Electrical & Electronic Manufacturing

Skill

Professional Audio, Customer Support, Information Technology, Crestron, Extron, Atlona, QSC, Biamp, Internet Protocol Suite (TCP/IP), AV Programming, Audio Visual (AV) Systems, Audio Visual System Design, Audio Visual Support, AV Integration, A/V Installation

Experience

Product Specialist

Pleneo

2026-1 - Present · 9 mos

WP. Kuala Lumpur

Product Specialist, APAC

Xilica

2025-6 - Present · 1 yr 4 mos

WP. Kuala Lumpur

•⁠ ⁠Conduct technical training for customers, partners, and users, both in person and online •⁠ ⁠Give technical support and system design advice to distributors and integrators •⁠ ⁠Help set up and test systems on-site •⁠ ⁠Be the main technical contact for distributors and partners •⁠ ⁠Represent the company at trade shows and important meetings •⁠ ⁠Work closely with global teams in Asia, the Middle East, Europe, and the US •⁠ ⁠Lead technical support efforts in the Southeast Asia region

Technical Support Engineer, Atlona APAC

Panduit

2023-1 - 2025-6 · 2 yrs 6 mos

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Post sales technical support for the Atlona business in Asia Pacific including installation, troubleshooting, and handling all systems related matters. Presales technical support for the Atlona business in Asia Pacific, providing system design, product training and product brand collaboration to end user and customer.

Technical Support Engineer

Atlona

2021-6 - 2022-12 · 1 yr 7 mos

WP. Kuala Lumpur

Post sales technical support for the Atlona business in Asia Pacific including installation, troubleshooting, and handling all systems related matters.

Technical Support Executive

Integrated Audio Visual Sdn Bhd

2017-9 - 2021-5 · 3 yrs 9 mos

WP. Kuala Lumpur

· Involve and lead in AV system testing and commissioning, technical support, and maintenance services on client requirements. · Experience in forming AV systems for training rooms, meeting rooms, boardrooms, auditoriums, theatres, shopping malls, digital signage, and theme park. · Capability in basic network switch configuration · Basic networking knowledge · Skilled to perform audio, visual, and control programming.