Shawn Jiang

- Lead the design, governance, and assurance of enterprise network and cloud architectures across NSW Police’s ICT landscape, ensuring alignment with NSW Government frameworks and strategic objectives. - Develop technical roadmaps, reference architectures, and design standards for secure connectivity, hybrid cloud, and SaaS integration. - Provide strategic architectural advisory to executive stakeholders and project teams on technology direction, compliance, and infrastructure modernization initiatives. - Drive architecture governance processes, including design reviews, solution assessments, and alignment to enterprise architecture principles. - Collaborate with cross-functional teams to ensure consistent application of security, performance, and resilience standards across critical ICT systems. - Contribute to the Enterprise Architecture & Strategy (EAS) function by defining architecture artefacts, patterns, and frameworks supporting long-term ICT transformation. - Act as a trusted advisor on key programs involving Secure Internet Gateway, SD-WAN, Data Centre Networking, and Cloud Networking initiatives (AWS / Azure). - Partner with vendors and delivery teams to ensure that proposed solutions are strategically sound, technically feasible, and policy compliant. - Champion continuous improvement, automation, and standards-based design to uplift NSWPF’s Technology Infrastructure & Integration Layer (TIIL) capability.

- Designed and implemented secure, high-availability network architectures across datacentre, LAN/WAN, cloud, and SD-WAN domains. - Defined architecture standards, design artefacts, and implementation frameworks to ensure solution consistency and governance alignment. - Provided technical direction and advisory on infrastructure modernisation, vendor selection, and hybrid cloud integration (Azure / AWS). - Functioned as the primary technical expert, guiding engineering teams and resolving complex issues throughout project lifecycles. - Led multi-vendor deployments utilising Cisco, Meraki, Palo Alto, Fortinet, VMware NSX, and cloud networking technologies. - Ensured solutions met security, compliance, and operational performance standards across all environments. - Authored reusable design templates, playbooks, and documentation to uplift delivery efficiency and organisational capability.

- Defined technical scope of works (SoW), Bill of Materials (BOM), and labour estimation for new project opportunities and client onboarding. - Led root cause troubleshooting for critical incidents, ensuring adherence to SLAs and delivering Root Cause Analysis (RCA) reports for executive review. - Managed technical resource allocation in consultation with CFO and COO, balancing workload and project priorities. - Oversaw client operations and daily service delivery, including ticket triage, system monitoring, and on-site coordination. - Supervised and reviewed technical documentation such as SoW, RCA reports, BOMs, As-Built documentation, and Project Progress Reports to maintain consistency and audit readiness. - Provided technical mentorship and training to junior engineers to uplift team capability and improve response quality. - Administered and maintained O365, Barracuda, ConnectWise, and other managed service platforms for MSA clients. - Monitored internal systems including firewalls and email gateways, mitigating phishing and security threats. - Prepared weekly operational reports and tracked ticket performance to ensure service delivery KPIs were met.

- Supervision daily network operation, implementation, and maintenance - Project Consultation for client senior IDC network engineer in regards to new project design and project delivery control - Escalation point for Level 2/Subject Matter Expert for urgent network issues - Career Development for Junior IDC network engineers - IDC Site Management including personnel access control, access management and etc - Infrastructure Maintenance including infrastructure arrival installation, operation and maintenance, troubleshooting, monitoring and management as well as spare parts management.

- Network design and implementation Layer 2 configurations, including VLAN access port configuration, TRUNK ports configuration, Link bunding using PAgP/LACP, PPP/PPPoE configuration, STP configuration - Network design and implementation Layer 3 configurations including OSPF configuration, EIGRP configuration, SSLVPN configuration, BGP configuration, VRF configuration, Routing Protocols Redistribution - Network Traffic Control using Routing Policies including Route-map, ACL, prefix-list, route tag - Network troubleshooting, e.g., VLAN troubleshooting and Routing Protocols troubleshooting - Server operation and maintenance including System Installation, Server network configuration, and Server network troubleshooting, e.g., DHCP and DNS troubleshooting

- Monitor the help desk and respond to users' hardware, software and network requests. - Assist users in troubleshooting computer problems (hardware, software and network). In complex cases, seek the assistance of the Information Technology Manager or other technical computer support. - Provide network administration support (establishing connections, firewall management, interface configuration, point of contact for Internet providers, troubleshooting network devices, etc). - Provide network maintenance. - Analyse types of problems and inquiries of users to provide problem resolution and follow through to a solution. - Update programs and equipment with enhancements and system changes. - Assist in documenting all IT procedures within the office, and additional locations as needed.