Shawn H.

Providing white-glove customer service and helpdesk support for end users. On Prem Active Directory and SCCM administration. Create and manage SCCM application deployments, OS deployment and upgrade task sequences, Azure hybrid cloud co-management enrollment policies with Intune. Teams call routing and license administration. Exchange administration, creating email distribution lists and shared mailboxes. Writing, testing, and deploying custom PowerShell scripts for automation and remediation. Supporting 900+ users with in house and off the shelf application support. Managing licensing and purchasing software subscriptions for specialty applications. One of two technicians on-call after hours support nights and weekends for outages and support. Lead technical resource for Windows 11 upgrade project. SharePoint site creation and support for internal department leads. Creating technical and user-facing documentation for our knowledge base to provide a self-service option when reaching out to IT. Growing new skills every day!