shawn fincher

emt

About

IT Operations Support Administrator I

Country

united states

City

san francisco

Industry

information technology and services

Skill

public relations, microsoft office, photoshop, strategic communications, social media, event planning, event management, media relations, marketing communications, photography, microsoft technologies, windows xp, windows 7, windows 8, windows 8.1, hardware, system deployment, help desk support, management, customer service, windows 10, active directory, vpn, poe, voip, service desk

Experience

emt

norcal ambulance

2018-5 - Present · 8 yrs 5 mos

public service aide, associate to professionals

san francisco department of public works

2010-6 - 2013-7 · 3 yrs 2 mos

* Help set up and manage volunteer events. * Work hand and hand with the community by delivering supplies/equipment. * Lead for illegal dumping campaign

it operations support administrator i

san francisco department of public works

2013-8 - Present · 13 yrs 2 mos

Provide help desk support and resolve problems to the end user’s satisfaction. Install, test and configure new workstations, equipment and software. Maintain inventory of all equipment. Manage PC setup and deployment for new employees using standard hardware, images and software. Perform timely workstation hardware and software upgrades as required. Monitor and respond quickly and effectively to requests received through the IT help desk. Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.