shaun wagner

Strategic consulting and auditing of all Shilo Inn locations. Primary responsibility is to travel to different hotels and train General Managers, Franchisees, and their Assistants. Covered all topics to operate hotel including strong emphasis on Revenue Management, Property Management System, Shilo Inn s own web site to control Payroll, Purchasing, Forms, Central Reservations, Accounting, and Operational needs. Other responsibilities include assisting Regional Directors in performing financial audits of hotels and restaurants, property inspections, carry out General Manager changeovers, and being a relief General Manager as needed.

In charge of the Central Reservation department at Shilo Inns. Directed revenue-pricing strategies with the Executive Office Staff, and hotel General Managers for all locations. Provide yield management presentations at Regional General Manager meetings covering topics that include booking trends, web site programs, inventory control, market segment control, consortia programs, GDS, voice sales, and phone sales techniques. Produce budgets for Central Reservations that generates 1/3 of all company s sales. Manage all human resource, and staffing issues for 45 employees including Supervisors, System Administrators, and Telephone Sales agents. Motivate, train, and supervise sales agents to provide the utmost in customer service and increase sales while encouraging an enjoyable working environment. Oversee all electronic sales that include Internet sites, and travel agent distribution systems.