Shaun Gee

I am an experienced operational leader with more than 25 years of experience across construction machinery, industrial equipment, parts, service, fleet management and business ownership.Currently, I lead Parts and Service operations for Hitachi Construction Machinery in Canberra, supporting customers throughout the ACT and Southern NSW across a large regional footprint including the South Coast, Southern Highlands, Capital Country, Monaro, Snowy Mountains, Riverina, South West Slopes and Central West regions.I joined the business during a period that required significant rebuilding and stabilisation. My focus has been on strengthening operational capability, rebuilding customer confidence, developing the team and introducing greater commercial discipline across the branch.Achievements include:• Leading the successful relocation of the Canberra branch into a fit-for-purpose facility, from business case development through to implementation• Recruiting and developing technicians, customer support and parts personnel to rebuild operational capability• Improving customer relationships and restoring confidence across the region• Introducing stronger controls around WIP, warranty management and cost recovery• Improving service reporting, accountability and operational consistency• Supporting local marketing initiatives to strengthen branch visibility and customer engagementPrior to joining Hitachi, I owned and operated Gasweld Tools in Fyshwick for almost 19 years. During this time I built and managed a successful industrial tool and equipment business serving trade, industrial, government and construction customers throughout the ACT and surrounding regions.The business employed up to 10 staff, served an average of 88 customers per day and generated annual turnover exceeding $6 million. As owner and manager, I was responsible for sales, financial performance, inventory management, supplier relationships, recruitment, marketing and customer service.Earlier in my career I managed parts operations and hire fleet activities for Toyota Industrial Equipment, supporting forklifts, telehandlers, sweepers and materials handling equipment.My leadership style is practical, accountable and customer focused. I enjoy developing people, improving processes and solving complex operational challenges while delivering commercially sound outcomes for customers and the business.Professional Development:• Level 1 Management Training – Completed• Level 2 Management Training – In Progress• Interview Techniques for Line Managers – Completed• Service Department Training – Completed