Shaun Bilodeau
Senior Vice President - Parts and Service @ SMS Equipment Inc.
About
My journey in the machinery industry is marked by a commitment to operational excellence and strategic team leadership. With expertise in process improvement and performance management, I drive initiatives that enhance service quality and remanufacturing processes. Our team's success in elevating service delivery pivots on robust negotiation skills, operations management acumen, and a relentless pursuit of continuous improvement. At the core lies a dedication to people and customer, underscored by my background in marketing and a deep understanding of the heavy equipment sector.
Canada
Edmonton
Machinery
Teamwork, Operations Management, Continuous Improvement, Process Improvement, Six Sigma, Heavy Equipment, Recruiting, Technical Recruiting, Mining, Performance Management, Employee Engagement, Workforce Planning, Customer Service, Change Management, Customer Satisfaction, Team Building, Management, Team Leadership, Inventory Management, Business Process Improvement
Experience
Senior Vice President - Parts and Service
SMS Equipment Inc.
Acheson, AB
General Manager Reman and Service
SMS Equipment Inc.
Acheson, Alberta, Canada
General Manager - Prairies
SMS Equipment Inc.
Edmonton, Alberta, Canada
Director of Talent Acquisition and Development
Finning
Edmonton, AB, Canada
Responsible for Technical Training strategy and deployment for trades workforce in Finning Canada Responsible for Apprenticeship programming for Finning Canada both from a strategy and deployment perspective. Responsible for liaising with CAT to ensure alignment with their Dealer Excellence Programming. Responsible for Sales training strategy and deployment for aftermarket and machine sales. Responsible for Learning Development team to develop and deliver e-learning solutions. Responsible for the Talent Acquisition team in Finning Canada as well as Senior Leader acquisition in Canada Responsible for all Talent Review process deployment in Canada including succession planning, employee engagement, and talent calibration Responsible for all Inclusion and Diversity program deployments in Finning Canada
Training Services Director
Finning
Edmonton, Alberta, Canada
Responsible for Technical Training strategy and deployment for trades workforce in Finning Canada Responsible for Apprenticeship programming for Finning Canada both from a strategy and deployment perspective. Responsible for liaising with CAT to ensure alignment with their Dealer Excellence Programming. Responsible for Sales training strategy and deployment for aftermarket and machine sales. Responsible for Learning Development team to develop and deliver e-learning solutions. Ownership of LMS in Finning Canada
Branch Manager
Finning
Terrace
Responsible for all branch safety, customer service, sales, parts, warehouse and service operations Responsible for EBIT and line of business profitability Responsible for employee engagement and customer loyalty
Customer Service Manager
Finning
Sparwood
Responsible for all branch safety, customer service, and parts/service operations. Responsible for EBIT and line of business profitability Responsible for overall branch operations, facility and warehouse
Senior Technical Recruiter
Manpower Alberta
Edmonton, Alberta, Canada
Managed the skilled trades division and had overall responsibility for departmental revenue, profitability, and customer satisfaction
Education
NAIT (Northern Alberta Institute of Technology)
Marketing
Shaun Bilodeau's Contact Information
Phone
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