Shau Xi Mot
System Technical Leader @ Swisslog
About
Seasoned professional with over a decade of hands-on experience in system support within the intralogistics domain. Adept at leading diverse customer projects spanning from straightforward to intricate solutions, seamlessly integrating multiple subsystems. Recognized as an internal regional key user for Salesforce CRM, demonstrating proficiency in this critical system. Possesses deep expertise in Warehouse Management Systems, ensuring comprehensive understanding and effective support. Skilled in incident, problem, and change management, with a commitment to compliance and audit processes. Results-oriented, dedicated to ensuring utmost customer satisfaction through proactive service delivery. Collaborative communicator adept at engaging with customers across all levels to identify needs and deliver tailored solutions
Malaysia
WP. Kuala Lumpur
Logistics & Supply Chain
Stakeholder Management, Requirements Gathering, Critical Thinking, Salesforce.com, Functional Specifications, Functional Requirements, Design Documents, Technical Architecture, Team Leadership, Warehouse Management Systems, Analytical Skills, Software Project Management, Customer Satisfaction, Customer-Focused Service, Problem Solving, Customer Support, Supply Chain Management, Customer Service Operations, Customer Experience, Communication
Experience
System Technical Leader
Swisslog
Petaling Jaya, Selangor, Malaysia
System Technical Leader for project under my care. ~ Provide technical support & guidance to team member ~ Lead the change order for small to medium size. Account Lead for customer in complex Automated Warehouse Management System. ~ Study and analyze customer's requirements, propose a solution, timeline and budget, present to customer. ~ Negotiate with customer and ensure the outcome are satisfactory for customer and company. Project Management ~ Develop the project plan, schedule and cost review. ~ Manage overall project resources, deliveries, application development, ensure project progress on track and risk mitigation. ~ Work closely with 3rd party for integration ensure the deliveries satisfied customer request. Working as Software Solution Architect ~ Prepare requirement specification for customer, ensure what propose to customer are documented in the specification and deliver to customer. Others ~ Experience in Github, Sonar, CI/CD and Polarion ALM ~ Regional Key User Salesforce CRM System.
Senior Account Leader
Swisslog
Petaling Jaya, Selangor, Malaysia
~ Account Lead for customer in complex Automated Warehouse Management System. ~ Study and analyze customer's requirements, propose a solution, timeline and budget, present to customer. ~ Work with vendor to get the right solution and competitive price for customer. ~ Negotiate with customer and ensure the outcome are satisfactory for customer and company. ~ Project lead for change request from customer under my account management. ~ Work closely with customer to ensure incident reported are follow-up. ~ Experience in Github, Sonar, CI/CD and Polarion ALM ~ Regional Key User Salesforce CRM System.
System Support Leader
Swisslog
Petaling Jaya, Selangor, Malaysia
~ Lead for customer's project and work with a team of support engineers to support the customer project and ensure smoothness of the operation. ~ Provide root cause analysis, bug fix and solution to address customer issue. ~ Turn customer issue into opportunities for company to generate sales. ~ Study and analyze customer's requirements, then generate a solution, prepare presentation and budget to the customer. ~ Lead the change management for small change order and delivery on-time. ~ Coaching for junior engineer to start support the customer and ensure service quality meet SLA.
Senior System Support Engineer
Swisslog
Petaling Jaya, Selangor, Malaysia
~>Provide support to existing customers and ensure service quality meet SLA. ~>Provide root cause analysis, bug fix and solution to address customer issue. ~>Prepare design document for system change. ~>Software development for bug fix, change request and project. ~>Onsite Commissioning Lead for the project involve.
Customer Support Engineer
Swisslog
Petaling Jaya, Selangor, Malaysia
~>Provide support to existing customers and ensure service quality meet SLA. ~>Provide root cause analysis, bug fix and solution to address customer issue. ~>Software development for bug fix, change request and project.
Management Trainee
Swisslog
Petaling Jaya, Selangor, Malaysia
Train to be able to support the company product.
Trainee
Standard Chartered
Software Tester to test the mainframe application interaction with client application.
Education
Tunku Abdul Rahman University of Management and Technology
Computer Science and Computer Mathematics
Shau Xi Mot's Contact Information
Phone
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