shatha alshyoukh

quality monitoring analyst

About

New York Institute of Technology MBA graduate with more than 4 years of experience in quality care management in customer service fields which includes performance review, KPIs quality assurance and quality performance reporting in addition to performance coaching and customer complains.

Country

saudi arabia

City

saudi arabia

Industry

information technology and services

Skill

human resources, business solution, uml, operations management, ability to perform under stress, cross functional coordination, performance management, team building, business process improvement, mis, project planning, abap, finance, hr policies, leadership, time management, market research, change management, strategic planning, project management, business analysis, quality assurance, negotiation, business process, bpmn, management, supply chain, analysis, process engineering, employee relations, business impact analysis, new business development, microsoft excel, process improvement, materials management, budgets, warehouse management, supply chain management, personnel management, six sigma, business development, sap, quality management, erp, use case analysis, process analysis, training, recruiting