Shashwat Malhotra

- Led the Return Logistics MVP from concept to execution — partnered with UX on user flows, converted a BRD into a PRD, and defined Jira epics tied to OKRs; initiative prevented ~$5.2M in losses and cut return delays by 60% - Streamlined tax logic and invoice validation by mapping backend user flows and aligning Operations & Business on MVP scope, driving a 30% improvement in payout accuracy and reducing error rates - Elevated the Tesla Energy customer experience by optimizing user journeys through A/B testing and stakeholder feedback, improving CSAT by 20% and increasing monthly active users across the ecosystem - Revamped permitting & inspection workflows within the field service app — unified processes and streamlined APIs to cut dual-system overhead, reduce revenue leakage by 30%, and improve efficiency for 50K+ weekly service visits

- Researched 50+ leading companies attending national conferences, including SHPE, GDC, SWE, and NSBE, building strategic employer profiles to guide targeted student engagement efforts - Analyzed career services data to identify gaps in student satisfaction and engagement, contributing insights that informed resource prioritization and outreach improvements - Enhanced employer databases by updating and verifying data on 100+ organizations, ensuring up-to-date internship and job listings aligned with current market demands - Supported employer outreach strategy by tracking emerging recruitment trends across tech, engineering, and finance sectors, strengthening Duke’s career service partnerships

- Identified and prioritized 6 key requirements for Jobz’s video-matching platform by leading user interviews, empathy mapping, and stakeholder workshops, improving platform usability and scalability for high-volume hiring - Improved candidate engagement by 25% within 12 weeks by designing detailed user personas, mapping journey flows, and launching targeted go-to-market (GTM) strategies for customer-facing roles - Increased matching accuracy by 20% by developing a candidate-matching algorithm based on the Jobs-to-be-Done framework and integrating it with AI-powered microservices for scalable performance - Facilitated cross-functional ideation sessions to reduce time-to-hire by optimizing candidate-employer matchmaking processes, directly improving hiring efficiency and user experience

- Revamped web components for Opel Frontera’s G10 launch, achieving a 25% reduction in page load times and improving Lighthouse scores from 63 to 85 through performance-driven design - Spearheaded the redesign of Stellantis' iHub Payment Calculator across Jeep, Chrysler, Dodge, Fiat, and Ram, integrating 100+ customer feedback points and accelerating delivery by 2 sprints - Reduced issue resolution time from 5 to 3 days and boosted MAU by 15% by streamlining bug resolution workflows across Stellantis' automotive portfolio using agile methodologies - Designed and proposed a reusable design system for Opel, boosting front-end development efficiency by 40% and enhancing cross-team collaboration - Participated in client roadmap discussions, translating technical feasibility insights into strategic product planning for Stellantis financial tools

- Boosted user engagement by 20% by defining business requirements and leading the delivery of Maserati’s vehicle customization feature on a scalable Next.js and React.js platform - Enhanced UX and navigation in the Maserati configurator by re-architecting the configure menu with advanced UI components, improving customer flow and reducing feature drop-off rates - Authored PRDs and defined specifications for Invesco’s portfolio investment comparison tool, aligning feature sets with product and compliance requirements - Integrated Ag Grid for complex financial data visualization, reducing client-side rendering time by 30% and improving analysis efficiency for investment strategists

- Increased NPS by 15 points across multiple releases by managing the product lifecycle for Carrefour’s retail API suite, prioritizing feature development, and driving successful change management - Led development of an internal feedback management app using Universal React, streamlining one-on-one meeting workflows and boosting CSAT scores by 30% through A/B testing within 4 months - Architected reusable, scalable UI components using Atomic Design principles, driving a 25% increase in adoption rates across internal applications and ensuring cross-team consistency - Defined API workflows and requirements using Miro, collaborating closely with engineering and product teams to deliver real-time inventory synchronization dashboards - Tracked OKRs and KPIs via Asana integration, aligning product improvements with measurable business outcomes and ensuring delivery transparency

- Led the design and development of Protrainy’s primary website, delivering a dynamic, responsive interface aligned with user engagement goals and brand aesthetics using HTML, CSS, and JavaScript - Enhanced user experience by implementing intuitive card-based layouts and strategic micro-animations, improving information discoverability and session duration metrics - Collaborated with developers and product stakeholders through Agile ceremonies, translating business requirements into sprint-ready technical tasks and ensuring on-time delivery - Participated in code reviews, UI/UX discussions, and cross-functional planning, contributing to a development workflow that improved project delivery predictability and design consistency

- Secured $5,000 in funding and 5 brand partnerships by leveraging market insights and crafting targeted sponsorship strategies aligned with partner objectives - Designed a data-driven sponsorship engagement model, increasing sponsor retention and onboarding 3 new strategic partners within one semester - Led a 12-member corporate relations team, managing sponsor communications, event planning logistics, and on-site brand activations across 5 major technical events - Organized hackathons, coding competitions, and tech seminars, driving a 20% increase in student participation and enhancing IEEE’s visibility within the university ecosystem

Relevant Coursework-: Semester 1(Grade: 4.0/4.0): Managing Product Design Design Thinking & Innovation Management in High-Tech Industries Intellectual Property, Business Law, and Entrepreneurship Semester 2: (Grade: 4.0/4.0) Competitive Strategy in Technology-Based Industries Product Marketing Finance in High-Tech Industries Semester 3: (Grade: 4.0/4.0) Project Management

Relevant Coursework: Data Structures RDBMS OOPS in JAVA Operation System Software Engineering Graph Theory Calculus Optimization Techniques Organization and Management