Shashi Raaz

Managing and optimizing the fleet of vehicles available and driver allocation scheduling, and maintenance. Handling Team 8-10 Size Provide guidance, mentorship, and direction to a team of data analysts and specialists Develop and maintain systems for calculating driver earnings based on trip data, fares, incentives, and deductions. Ensure accurate and timely processing of driver payments, including handling disputes and discrepancies. Process Management for EVs and CNG Vehicles: Managing Driver Payment, Booking Driver Related Query. Managing Vehicle insurance, document, repair data. Managed team by offering support and constructive feedback to improve skills and maximise potential. Analyze data related to driver trips, earnings, and expenses to generate insights for optimizing driver earnings and operational efficiency. Monitor vehicle performance metrics, Implement data-driven processes for managing EV and CNG vehicles within the fleet, including tracking charging/fueling activities, range optimization, and maintenance scheduling. Utilize data analytics to optimize intercity routes, scheduling, and vehicle allocation to meet demand while minimizing costs and travel time.

Generate MIS Report

Managed Tele-caller team Share data report on daily basis. Handling Team 25-30 Size Provide guidance, for need to meet or exceed these targets by converting leads into customers and achieving revenue goals. Conduct performance evaluations and provide feedback to team members; Develop and maintain relationships with Driver and customers. Work directly with the leadership team to develop ideas, strategies into working solutions and data-driven decisions.

Successfully increased company awareness by calling leads, targeting through CRM system. Car Document maintain and Inventory Management. Analysed Driver data As Earning Trip. Streamlined operations to consistently deliver on targets.

Tele calling Team Lead and Operations with Data management

Managing and optimizing the fleet of vehicles available on the Uber platform. Training Session For Driver for Uber Platform In IDTR. Training Session For New Joinee Driver. Analyzing data and metrics related to driver performance.

Used excellent multitasking skills to listen to customers and carry out tasks on computers such as writing notes or inputting orders. Attended regular training to keep up to date on product changes, promotions and best-selling items. Successfully handled customer complaints in a calm and appropriate manner, offering smart solutions to maintain customer satisfaction.