shashi prasad

contact center expert

About

Sr. Software Engineer & TL at IBM Inida Pvt. Ltd. (SSP: Artech Infosystems Pvt. Ltd.) ... October 2005 – Present (10 years 10 months)Gurgaon, India ... As a Sr. System Engineer, I was reporting to The Manager of Techmart Superstore Pvt.Ltd.

Country

india

City

delhi

Industry

information technology and services

Skill

servers, windows server, troubleshooting, network administration, hardware, genesys reporting, genesys framework, genesys voice platform, genesys workforce management, genesys universal routing, genesys cti configuration, red hat linux, requirements analysis, unix, business analysis, db2, sdlc, oracle, routing, integration, sql

Experience

contact center expert

orange business services

2018-12 - Present · 7 yrs 10 mos

senior system engineer

soflab systems

2004-7 - 2005-8 · 1 yr 2 mos

* Sr. System Engineer, I am reporting to The Director of SSPL and my responsibilities include: *  Server Integration with RAID implementation *  Server installation using Windows 2000 Server or Windows Server 2003 *  Server installation using Red Hat Linux Enterprise 3 or SLES 9 *  Creating and Managing Mail Server using One Earth Mailer *  Implementation of Wireless Networking using Netgear or SMC products *  Giving Support for HP & Toshiba Notebook, Desktop PCs also *  Customer Calls/complaints/Satisfaction management *  Troubleshooting of hardware, software and LAN

senior system engineer

techmart superstore

2002-3 - 2004-4 · 2 yrs 2 mos

* As a Sr. System Engineer, I was reporting to The Manager of Techmart Superstore Pvt.Ltd. and my responsibilities include: *  Toshiba Notebook, HCL Desktop PCs support *  System Engineers team management *  Customer Calls/complaints Management *  Troubleshooting of hardware, software and LAN *  Claims for Support Net Department *  AMC Management for HCL Desktop PCs and Toshiba Notebooks *  Provide training to juniors for new products

technical head for h and w, s and w and n and w administration

suman computers

1999-6 - 2002-2 · 2 yrs 9 mos

* As Technical Head, I was reporting to Managing Director of SCL. My work had included: *  Management of H/W, S/W and Network for all centers *  Terminal Server using Windows 2000 Server Edition *  Proxy Server and Internet Access on Client Machines *  Backups for all the servers *  Installation and Troubleshooting of Windows NT Servers & Workstation *  Installations of Software *  Installation of Red hat Linux Server *  System/Server Maintenance & Hardware installations *  System/Server Integration & Troubleshooting *  Managing Asst. System and Network Administrators

senior software engineer

ibm

2005-10 - 2016-7 · 10 yrs 10 mos

* Sr. Software Engineer, I am outsourced by IBM India Pvt. Ltd. for NiSource Project and my responsibilities include: *  Working as Team Lead (Team Size – 6) *  Quality reviews & documentation *  Using Rational Portfolio Manager (RPM) to manage project status, documents, ticket, efforts etc. *  Supporting to Call Center Technology of NiSource Inc., US. *  Genesys Servers and Services Monitoring *  Genesys Software Implementation, Troubleshooting & Support * gt * Genesys Framework * gt * Genesys CTI Configuration (Aspect & Avaya) * gt * Genesys Reporting (CCPulse/CCAnalyzer/Datamart) * gt * Genesys Workforce Management (WFM) * gt * Genesys Voice Platform EE (GVP including VCS) * gt * Genesys Universal Routing (URS) *  Have to Support NICE application in Emergency