sharon kelley-gaskins

* Guiding customers through technical troubleshooting steps on iOS devices, Mac computer, Apple Watches, and accessories * Helping customer create Apple IDs, manage their accounts, and change their passwords * Support colleagues through consultations, providing helpful resources, and constructive feedback * Follow up with customer who have on-going issues through emails and calls * Research solutions for difficult or unusual cases * Responsible for mentoring iOS Academy students during their customer-facing time

* Take orders and serve food and beverages to patrons at tables in dining establishment * Confirm with customers that they are enjoying food and take action to correct any problems * Career growth from “Rising Star” to ”4 Star” Skilled Trainer within 1 year period * Appointed by management to be on the Morale Committee to implement team-building and encouragement among staff

Successfully managed a restaurant, increasing sales by 40% over a 3-year period, through quality food, exceptional service, and good work ethic Maintained expenses below budget through accurate planning, waste reduction, purchasing, and cost-effective operating procedures

* Renegotiated terms with vendors/suppliers * Implemented measures to reduce bottom-line waste and increase profit margins * Through on-going training, coaching and team-building, unified front- and back-of-house staff to create a cohesive, cooperative team committed to premium guest service and thereby to further optimize profitability * Redesigned menus and dining room layout

* Increased gross sales 27% in first year as manager and by year over year (YOY) volume sales by 12% or more each year thereafter * Accountable for budgeting, cost control, payroll, general accounting, and full profit and loss * Developed marketing campaigns to increase visibility of the restaurant; analyzed market demographics, defined the target market, and determined advertising placement * Planned menus, estimated food and beverage costs, and purchased inventory * Investigated and resolved food/beverage quality and service complaints, ensuring customer satisfaction and repeat business