Sharmila Kulkarni

Regional Manager @ Chromachemie Laboratory Private Limited

About

Results-driven Operations and Business Management professional with extensive experience in the pharmaceutical industry, specializing in sales growth, distribution management, and customer relationship success.Proven track record in managing branch operations, improving supply chain efficiency, and driving business development initiatives. Skilled in handling end-to-end operations including import-export coordination, financial management, vendor relationships, and team leadership.Strong ability to identify growth opportunities, streamline processes, and enhance customer satisfaction while ensuring compliance with industry standards.Key strengths include:• Operations & Branch Management• Sales & Marketing Strategy• Business Development & Expansion• Supply Chain & Distribution• Customer Relationship Management (CRM)• Financial Planning & Cost Control• Import & Export Operations

Country

India

City

Goa

Industry

Pharmaceuticals

Skill

Computer Systems Analysis, Supply Chain Operations, Post-Sales Support, Database Analysis, Computer Programming, Long-term Customer Relationships, Cantonese, Helping Clients Succeed, English, Import Compliance, Operational Planning, Business Transactions, Computer-Aided Design (CAD), Brand Strengthening, Customer Retention, Travel, Accounts Receivable (AR), Rapid Revenue Growth, Mathematical Statistics, Customs Regulations

Experience

Regional Manager

Chromachemie Laboratory Private Limited

2017-2 - Present · 9 yrs 8 mos

Goa, India

Branch Manager

LGC Promochem India Pvt. Ltd. (now Chromachemie Laboratory Pvt. Ltd.)

2008-8 - Present · 18 yrs 2 mos

Sales, Marketing & Business Development 1. Briefed clients on products, negotiated pricing, and signed rate contracts with both new and existing customers. 1. Successfully retained all existing customers while consistently onboarding new clients. 1. Drove commendable business growth through customer satisfaction and trust-building initiatives. 1. Maintained timely pre- and post-sales documentation to ensure seamless operations. Customer Relationship Management 1. Provided comprehensive post-sales support by addressing core client issues promptly. 1. Maintained excellent, long-term customer relationships across all business segments. Import & Export – Customs Clearance 1. Prepared all import and export documents on time, ensuring full regulatory compliance. 1. Coordinated with customs handling agents and resolved queries from customs officers by supplying required supporting documentation. 1. Managed import of controlled substances in full compliance with regulatory frameworks, including obtaining necessary licences, NDC documentation, and coordinating with drug control authorities to ensure legal and traceable importation. 1. Executed High Sea Sales transactions, including drafting and managing high sea sale agreements, endorsement of bills of lading, and coordination with buyers, shipping lines, and customs brokers to facilitate transfer of ownership of goods while in international transit. Supply & Distribution Management 1. Skillfully distributed limited-stock items among customers based on priority and business needs. 1. Coordinated with courier partners to ensure smooth, on-time delivery of all shipments. 1. Successfully organized industry seminars and user forums to strengthen brand presence. Accounts Receivables 1. Achieved a 95% payment recovery rate within credit periods by liaising with multiple departments, providing complete documentation, and maintaining consistent follow-up with department heads.