Sharmaine Jane Soria

 Provides administrative support in document management, documentation, encoding, warehousing, coordination and general office administration.  Responsible for coordinating service requests and ensuring client satisfaction.  Responds to customer calls, inquiries and complaints regarding business and service requests based on standard operating procedures and/or on advice from the Operations team.  Calls every new client to welcome them and to confirm service schedules before processing.  Contacts all clients within 3 days following a feedback, complaint or service request to check their satisfaction with the service provided.  Organizes and prioritizes large volumes of information and service requests o Sends service notification emails to clients.  Immediately attends to any problem or complaints of internal clients.  Creates and submits accurate, organized and on-time service reports.  Participates in weekly team meetings to update, plan and strategize.  Maintains a constant professional working relationship with all the client’s personnel.

 DOCUMENT CONTROLLER FOR CME GROUP.  Manage and maintain all controlled company and project documents.  Update and control procedure documents and forms.  Create and manage document hierarchy and process systems.  Take charge of all document identification, classification, and filing frequently conduct document audits confirming they are current and accurately reflect recorded evidence.  Ensure revised documents are accessible.  Assist with communication during external audits.  Conform to company enforced specifications and document control procedures.  Oversee document through its entire lifecycle (inception to archival).  Check and edit incoming documents and prepare for distribution.  Create document filing and organizing systems that are both effective and efficient.  Ensure proper organization and security of documents (paper and electronic).  Log document requests and help retrieve documents as needed for the team.  Make available, notify and distribute documents to relevant recipients.  Confirm delivery of documents to proper personnel.  Collaborate and communicate with managers and project leaders.  Provide support and assistance to the Construction Manager (CM).

 Provide 24/7 Surveillance on the Access and Transport Network.  Responsible for incident management using best practices and methodology while ensuring maximum possible service availability.  Perform technical analysis, troubleshooting, and incident response on the system, communicate with site engineers and track problems through to resolution.  Proactive monitor and respond to alerts on the Access and Transport Network.  Perform first line maintenance, carry out escalation processes, and supply information for broadcast to communications management.  Perform corrective actions and provide assistance in ticket management and reporting tasks.  Perform regular checks on the network and manage system backups.

 Coordinate schedule of availability with subscriber/client prior deployment of field technician for survey/install/repair.  Take calls and service requests from customers.  Respond email queries with end-to-end solution to subject concern.  Coordinate activation of DSL/MSI/FTTH to assigned PLDT support.  Logged materials prior closing of request/job order through PLDT System.  Call through all installed/working PLDT Customer if the Internet/Telephone are properly working prior closing Job Order.  Assist subscriber concern if any.  Prepare working permit for Enterprise Account.