Akanksha Sharma

Build and maintain strong relationships with clients in the staffing and recruitment industry. Understand clients' business needs, objectives, and staffing requirements. Conduct thorough analysis of client job requirements and expectations. Collaborate with internal teams to comprehend technical and non-technical job specifications. Work closely with recruiters to identify suitable candidates for client positions. Screen and assess candidate skills, qualifications, and cultural fit for client organizations. Negotiate terms and conditions of staffing contracts, including rates, payment terms, and deliverables. Address and resolve any issues or concerns raised by clients promptly and effectively. Act as a liaison between clients and internal teams to ensure smooth project execution. Stay informed about industry trends, market conditions, and competitive landscape. Provide clients with insights and recommendations based on market intelligence. Monitor and measure client satisfaction through regular feedback sessions. Implement strategies to enhance client experience and meet or exceed service expectations. Ensure compliance with contractual agreements and service level agreements (SLAs). Work with internal teams to meet client expectations and contractual obligations. Maintain accurate records of client interactions, agreements, and feedback. Generate regular reports on key performance indicators (KPIs) and client metrics. Keep clients informed about progress, changes, and updates related to staffing projects. Facilitate clear and open communication channels between clients and internal stakeholders. Develop and implement strategies to retain existing clients and foster long-term partnerships. Proactively address any potential issues that may impact client retention. Stay flexible and adapt to changes in client needs or market conditions. Continuously assess and adjust strategies to align with evolving business requirements.

Induction & Onboarding ** Designed and facilitated a comprehensive induction program across PAN India. People Development ** Partnered with HR to strengthen workplace culture and career progression. ** Developed Rewards & Recognition policies to enhance performance. ** Conducted regular one-on-one reviews and implemented 360-degree feedback. ** Managed L&D and People Development at the zonal level, improving business delivery executives' sales performance. Training Need Identification ** Collaborated with business leaders to assess learning needs and align with objectives. ** Conducted surveys, focus groups, and competency mapping to identify skill gaps. L&D Planning & Implementation ** Determine optimal training modes (online, instructor-led, e-learning, coaching). ** Engaged internal stakeholders for content development and training delivery. ** Created and maintained a structured training calendar. Training Effectiveness & ROI ** Collected feedback, assessed program impact, and calculated ROI. Budgeting & Reporting ** Assisted in training budget preparation for OD (Organization Development) intervention, and tracked employee/department progress.

** Optimized New Hire Training by implementing a structured program with a fixed timeline, followed by a stringent certification process. ** Led On-the-Job Training for new hires to ensure seamless integration and performance readiness. ** Developed a Buddy Program for new joiners, fostering peer learning and smoother onboarding. ** Bridged process gaps across different operations, ensuring consistency and efficiency. ** Launched a Monthly Training Calendar ensuring adherence and structured learning. ** Introduced Behavioral Training to enhance employee soft skills and workplace interactions. ** Established Training Reviews with stakeholders for continuous improvement and alignment. ** Streamlined Recognition & Rewards (R&R) Programs for sales employees to boost motivation and performance. ** Optimized Call Audit Processes at both branch and national levels, enhancing quality control and compliance.

 Responsible for training of New Hire Batch  Responsible for On Job Training of New Joiners  Have created on job Buddy Process for New Joiners  Responsible to merge the process gap of all among different operations  Responsible to up skill fellow trainers who join the team  Have trained people from executive level to Business Managers  Responsible for all the compliance training of New Hire Batches  Reporting and tracking of all the training that have been conducted across the organization  Creating, releasing and adhering to training calendar every month  Creating e-Learning content  Preparing training material  Stake holder Management and Departmental co-ordination  Pre and Post training Assessments  Training Need Identification and Analysis  Design training program and deliver them effectively  Feedback Sharing and Coaching  Good understanding with all types of media including Powerpoint video and music used to help bring home the desired training message  Understands how to grab attention so people retain more information

 Manage customer operations solving customer tickets and Queries.  Interact with customers regularly to understand customer journey and assess the engagement levels to design solutions to improve customer retention.  Work closely with technical teams for development and launch of new product features  Collaborate with Product & Business teams in concept discussions and proposed technology solutions to deliver roadmap features with agility and high quality.  Continuously improve the processes, methods & technology practices of the team.  Enhance and optimize the operational procedure, systems and principles in the areas of information flow and management.  Researching new technologies and alternative methods of efficiency.  Ideate new product strategies, plan and execute it efficiently.  Monitor team performance and report on metrics  Model data in order to create reporting dashboards for business process management.  Periodically review and present the performance of KPIs and action plans to management.