Sharif Ishaque,

⇨ Led Claims strategy delivery across 60+ markets 24/7 ⇨ Operationalised Autonomous Claims strategy (Europe) ⇨ Launched Digital Embedded Insurance (India) ⇨ Oversaw High Volume Claims Right-Shoring (International) ⇨ Led OPEX Strategy on Fraud, CSAT, Process & Data Excellence ⇨ Led Intelligent Efficiency project to reduce LAE ⇨ Designed Telematics-Driven FNOL strategy (Commercial Motor UK) ⇨ Closed complex M&A Integrations of Careem, Car Next Door, Taxi ⇨ Led Global TPA & Performance Oversight - Mclaren's

⇨ Served as Statutory Director of Uber Affinity UK, an FCA-regulated entity. ⇨ Insurance aggregation and distribution

⇨ Led end-to-end claims strategy, governance, and oversight for EMEA & APAC ⇨ Led Project CNP which delivered up to 50pp reduction in AHT ⇨ Managed 12+ direct reports while overseeing 150,000+ incidents and claims annually ⇨ Led a decentralised network of 1,000+ local handling agents & TPAs ⇨ Launched 24/7 Personal Accident & CGL programs in Japan and Taiwan ⇨ Designed and implemented in-house claims support for Ukraine, Italy and Barcelona. ⇨ Oversaw complex Freight OSD claims across Germany, Poland, Netherland & Belgium ⇨ Implemented NEMO process for handling Scooters and E-Bikes ⇨ Built a regional structure that supported operational resilience and quality control

⇨ Pioneered Uber's EMEA claims operation from ground up as first employee, ⇨ Launched new products and markets including Europe, Egypt, Nigeria, Saudi Arabia, East Africa, ⇨ Recognised by French President and London Mayor on flagship social protection program, ⇨ Launched first of it's kind off-trip sickness and paternity benefits in the UK & Europe ⇨ 6 direct reports, and oversight of 500+ handling agents, overseeing 100K incidents annually ⇨ Built performance management matrix for greater transparency and growth

⇨ Led operational performance, governance, and strategy with regional heads ⇨ Built and launched a VBA (Value-Based Adjudication) fast-track property process ⇨ Designed and implemented a regional quality assurance program ⇨ Led systems integration and reporting transformation

⇨ 10 direct reports and 120 people across UK, France, Germany, UAE and Greece ⇨ Multiple LOBs from Auto, Casualty, Property, Marine and Extended Warranty. ⇨ Implemented fast track claims handling across 5 markets for claims valued <1K

⇨ Strategic Migration 10+ EU market FNOL and low-value processes into Sofia. ⇨ Quality Standards: Built a regional QA framework that was adopted globally. ⇨ Project Management: Led migration of Casualty claims from Spain to Bulgaria. ⇨ Technical SME: Provided Expertise for the migration of Greek Motor claims. ⇨ Hub Infrastructure: Supported site operations - staffing, telephony, and infrastructure. ⇨ Leadership Foundations: Developed new managers with no insurance experience.

⇨ Handled Motor Bodily Injury claims up to £250K; managed full lifecycle through to settlement. ⇨ Represented multi-nationals Nike, DHL, Emirates, Avis and SIXT. ⇨ Deep exposure working for and against qualified lawyers. ⇨ CII Qualification; Obtained Chartered Insurance Diploma (Dip Cii) in role.

⇨ Executed (FNOL) Repairs and TPPD resolution for Churchill, Direct Line and other subsidiaries. ⇨ Developed the foundational negotiation and communication skills required to manage high volume, highly demanding customer service environments. ⇨ 100+ daily inbound/outbound call handling. 6 month training.

⇨ First Leadership role immediately after graduating University ⇨ Supervised a team of 5-10 across 3 regional locations in Surrey ⇨ Staff Training & Scheduing, Inventory control, Upholding high customer service, merchandising and administrative duties.

Modules - LM1 & LM2. Insurance Claims Handling IF1. Insurance Law P05 - Pass with Distinction. P85 Claims Practice - Pass with Distinction. P80 - Underwriting Practice & P92 Insurance Business & Finance - Pass