Sharath KC

• 15 years of experience in the Healthcare, Life Sciences domains as QA/CSV Manager/Test Lead and 7+ Years of experience on Salesforce QA • Certified Salesforce Administrator (4X) and Scrum Master • Sets Quality compliance objectives and ensures that targets are achieved. • Hands on Salesforce configuration experience on User Management, Roles/Profiles, Standard & Custom Objects, Record types, Page Layouts, custom fields etc. • Excellent understanding of Salesforce Customization like Validation Rules, Workflow Rules, Approval Processes, Custom Tabs, Custom Reports, Dashboards, Assignment Rules, Email-To-Case • Excellent understanding of Salesforce Security Model (Profile, Role, Sharing Rule, Permission Set). • Working Experience & knowledge on Sales and Service cloud •. Experienced in System Analyst role, to analyze and resolve tickets by analyzing the end user experiences • Experience in COTS Products: Track Wise, Ariba, ServiceNow & DocuSign • Comprehensive knowledge and extensive experience in technical writing of Validation protocols (Installation Qualification – IQ, Operational Qualification – OQ and Performance Qualification –PQ), Validation Plan (VP), SOP’s, Test Summary Report, Test Plans, Test scripts, and Requirement Traceability Matrix (RTM) in both FDA regulated and non-regulated environments. • Extensively used SQL statements to query the Oracle Database for Data Validation and Data Integrity. • Skilled in developing Standard Operating Procedures (SOP's) and working instructions (WIs) to comply with FDA regulations. • Performed Regression, System and UAT testing using both HP Quality Center and HP Application Life Cycle Management (HP ALM) and paper based manual testing. • Experienced in Software Development Life Cycle (SDLC) Waterfall and Agile methodologies, Manual Testing, Validation and Verification testing. • Technically competent with MS Visio, Miro in developing flow charts and flow diagrams. • Good understanding of identifying web elements by using ID, NAME, X-PATH, CSS with the help of Fire Bug and Fire path plugins. • Developed scenarios for Regression/Functional testing for automation using Selenium. • Excellent communications and interpersonal skills backed up by sound professional ability to work independently as well as a team member.