sharae jenkins

program manager, team lead

About

Established customer service professional with over 10 years of customer service experience coupled with 8 years of Program Management experience. I combine my customer service skills with my program management skills to implement technology solutions that allow my customers to reach and retain their current customers as well as generate new business. I manage the accounts of 29 clients in various industries. I successfully lead the migration of 10 customer e-commerce websites to an enhanced e-commerce platform, which lead to an increase in client satisfaction and operational efficiency. I thrive in an environment where I can make a significant contribution by providing superior service to external and internal customers, delivering tangible results, and developing effective relationships with cross-functional teams to reach a targeted outcome.I admire organizations that are customer-focused, driven by creation, socially responsible, and are industry leaders.

Country

united states

City

tukwila

Industry

marketing and advertising

Skill

program management, inventory management, customer service, strong attention to detail, page flex software, excellent written and oral communication skills, ability to organize and maintain information, ability to manage multiple projects simultaneously, self motivated, print management, ability to be a team player and contribute to team success, ability to be a logical thinker, ability to acquire and evaluate information, ability to cope with change, showing integrity/honesty, leadership, cross functional team leadership, process improvement, strategic planning, nonprofits, event planning, public speaking, microsoft office, adobe acrobat, sharepoint, time tracker, order fulfillment, business administration, training, project management

Experience

wellness consultant

it works global

2016-7 - Present · 10 yrs 3 mos

I help others achieve their health and wellness goals, have fun, and earn extra income in the process. Join me and create your own journey!

retail store operations assistant

macy's

2007-4 - 2008-4 · 1 yr 1 mo

* Executive Assistant to the Store Manager where I scheduled meetings and assisted with customer service requests and issue resolution * Cash Office Lead * Properly classified store expenses and paid vendor invoices in a timely manner * Communicated department budgets to store management team * Purchased weekly store supplies and stayed within department budgets * Responsible for mileage reimbursements and cash disbursements * Executed the corporate safety program by training store associates and store management team on corporate safety objectives * Assisted store associates with Point of Sale technical issues * Coordinated temporary help with staffing companies as needed for store sales

program manager, team lead

kp llc

2008-4 - Present · 18 yrs 6 mos

KP helps companies accomplish more with their print and electronic communication programs. Our solutions combine the latest online technology with numerous capabilities in the marketing, document management, and product supply chains. Our value is to provide ways to work smarter and lower costs. Supporting critical links in the direct marketing supply chain for over 80 years, KP delivers integrated print, direct mail, fulfillment, point of sale, database management, marketing response management, and multi-channel marketing services, and specializes in robust client data security processes, infrastructure and systems. Customers such as Nordstrom, Starbucks, Chevron, Kaiser-Permanente and Microsoft trust KP to design, implement and measure complex marketing and communications programs.