Shaq A.

In my role as Manager of Product Management at StoneEagle, I am responsible for leading a team of 8 Product Owners to drive product innovation, adoption, and revenue growth for the cloud-based (SaaS) Enterprise Admin product (Approximately $15 mil. in ARR) • Successfully led the launch of the Automated Claims (RO PULL) product. Partnered with pilot/beta customers to test and validate MVP & new releases. Reduced overall claims processing by 33%, automated manually intensive workflow and eliminated all manual data entry / human error. Certifications: Artificial Intelligence Micro-Certification (AIC)™️& Academy Accreditation - Generative AI Fundamentals (Databricks) & AI for Product Management by Pendo

Responsible for driving product strategy & growth of the Travel & Transportation APIs & Data Feeds. • Spearheaded the growth of the API products, achieving $12 million in Annual Recurring Revenue (ARR) through close collaboration with sales teams and global customers, integration of additional data sets, and the introduction of new features. (REST, SOAP & some GraphQL) • Oversaw market research, analyzed market trends & competitive analysis. Functioned as the voice of the customer & identified customer needs through end user feedback & customer design sessions. Utilized RedHat 3Scale for tracking API usage, monitoring trends, access control, monetization etc. • Conducted extensive customer discovery sessions that informed a comprehensive multiyear roadmap, while implementing effective customer retention strategies for major clients such as Peninsula Hotel Group, Google Travel, Kayak etc. • Successfully delivered on the strategic plan, laid the groundwork to innovate and streamline delivery of all airline schedules data feeds through a central platform, configurable UI & enhanced automation (Airflow). Partnered with PMO for project schedule & tracking, UX, Engineering & QA for internal and customer acceptance testing. Successfully migrated 75% of the customers within 9 months. Utilized, Zendesk for issue management, ProdPad for roadmap, Jira, Slack, Confluence, Tableau & Salesforce Travel & Transportation Flex APIs Travel & Transportation Data Products

Data Products & Enterprise Data Warehouse (EDW). Google & Facebook digital data integration EDW Migration to Azure Cloud

Product Management Responsible for driving and managing enhancements to Hotel related functionality on all of Travelport’s Saas based Point of Sale Solutions (POS), used by a global set of customers. • Utilized Agile Principals to deliver the Virtual Credit Card Payment Solutions project. Responsible for managing the full lifecycle of the product from concept to delivery. Led & facilitated end user experience testing, pilot release and then production release. Oversaw market research, functioned as the voice of the customer and identified customer needs through end user design sessions. Utilized these inputs into product requirements to enhance end user satisfaction and adoption. Worked hand in hand with Sales team on Go To Market strategy. Helped drive revenue commitment by successfully on-boarding 10 new global customers within the first year. • Contributed to Travelport’s bottom line by successfully delivering the Digital Media project to promote Featured Properties on Hotel Availability & Index searches. Partnered with the BI team and conducted A/B Testing. Leveraged data from A/B testing to help drive product decisions. In addition, collaborated with UX, architects and business to come up with the best solution. This project generated almost $1.1mil in revenues within the first year. • Successfully delivered Phase 1 of the Hotel Big Data Project. This enabled Travelport to productize and monetize key Hotel Data. • As part of the TPM responsibilities on each of the projects, applied SAFe Agile principles to translate business requirements into user stories in Jira, led backlog refinement sessions with cross functional development teams, prioritized backlog requirements on Kanban boards. Collaborated with key stakeholders to develop product vision & roadmaps.

Lead a team of 20 global employees and responsible for the delivery of 4 IT product lines - Combined annual revenue of over $16 million - A key member of the product leadership team, responsible for product strategy, roadmap and product delivery/release timelines - Provided thought leadership with business partners and development teams to build, align and execute to the strategic, tactical goals and product roadmap - Successfully grew the Revenue Integrity (Fraud Prevention) product from 3 customers to 35 customers in 3 years - Directing end to end program management and delivery of all the products in the product suite - Delivery of all new products, product enhancements and new customer activation - Fostering and maintaining relationships with key customers - Key contributor in building and productizaton of Flight Compensation product. Includes product development, roll-out strategy and market / customer segmentation. - Successfully delivered multi year ($9 million) GUI / Airline Robotic project to AllNipponAir. Directed end to end program management and steering committee meetings with senior leaders at ANA. Provided leadership and oversaw project governance through regular reviews of project progress, phase gate reviews, budget tracking and risk register reviews. - Grew and assimilated the entire Sabre Iceland offshore delivery team into Sabre - Also responsible for the recruiting, management and career development of my global staff. In addition I also mentored staff in Sabre's comprehensive end to end delivery methodology and encouraged best practice in project management and project planning.

Responsible for product support & delivery of the entire WiseVision suite which has a target revenue of $5.7 million).Key responsibilities include - Managing and leading a team of 16 global resources - Directing end to end program management and delivery of all the products in the product suite - Delivery of all new products, product enhancements and new customer activations - Fostering and maintaining relationships with key global airline customers - Successfully managing and providing support for 30 global customers - Collaborating with product development /engineering and quality assurance teams to ensure products meets market requirements - Also as a key member of the product leadership team, responsible for product strategy, roadmap and product delivery/release timelines

Key responsibilities include:- - Driving product direction and product positioning in the marketplace - Developing marketing, strategic business plans and revenue projections for the product suite - Developing and managing product collateral - Serving as the key personnel for global sales support and new business pursuits. - Delivering product presentations and demos directly to customers & at conferences - Overseeing market research, competitive activity and identifying customer needs - Establishing customer segmentation, acquisition and retention strategies - Leading sales blitz / target database marketing activities via direct mail, email & phone - Facilitating customer/user design sessions on product enhancements and new product - Authoring business requirements documents (BRDs) for all new product development - Oversee and assess product positioning, competitive analysis & trade-off analysis - Successfully grew the Sales Essentials product adoption from 6 to 14 customers

Lead Analyst for all loyalty products on the US https://www.linkedin.com/redir/suspicious-page?url=Airways%2ecom website. Key responsibilities include - Interacting with US Airways Product Managers to identify needs, develop and define detailed project requirements such as Use Cases and business requirement documents (BRD) - Effectively lead cross-functional teams (e.g. Engineering, EDS ATMS, Sabre Pricing, Ticketing) to ensure seamless integration with host, mainframe and relevant internal systems - Manage all aspects of project development and delivery. This includes Analysis, Design, Construction, Testing (SIT, SAT & UAT), Implementation and Post-Implementation support - Build detailed project plans to track project progress, budget and manage project resources. - Assist quality assurance (QA) team to develop detailed test plans and actively participate on all phases of the testing effort. - Develop detailed implementation plans, fallback plans and lead all project implementations - Maintain close working relationship with US Airways Product Managers and QA team to ensure consensus, support and approval throughout the lifecycle of the project and prioritizing future projects.