shanyce booker

Arranged payment plans for customers within the six states that PacifiCorp covers, according to the customers billAssisted customers with power outage, fallen power line emergencies, and any other issues concerning power through PacifiCorpMaintained Customer Care confidentiality according to policy and procedure

Complete final document reviews by verifying all information is correct on mortgage loans, title policies, and deeds-of-trustsReview closing documents by verifying all signature lines are signed and dated, as well as correcting all  data entry errorsAssist customer inquiries in reference to loan approvals, payments, and general questions concerning their loans

* Consistently provided efficient and courteous customer assistance while serving as an informational resource for transit riders   * Maintained an extensive knowledge of Utah, Salt Lake, Weber/Davis and Box Elder County locationsSupplied  * accurate and helpful information to call-in customers regarding all transit services using maps and bus schedules as neededEffectively processed and resolved customer complaintsEngaged in periodic outreach activities throughout the service area and performing related duties as requiredResponded  * to public inquiries, provided  * route and schedule information, sold  * passes, tokens and other revenue items over the phone, Internet, or counterMaintained  * accurate records,  * files, and reconciliation of cash receiptsProfessionally handled a  * large volume of verbal communication, by telephone or personal contact, with a diverse group of individuals

Assisting customers on a daily basis with payment arrangements, taking payments, disgusting there bill in details, updating information on their account.