shantil newton

realtor

Country

united states

City

louisville

Industry

consumer services

Skill

marketing, salesforce.com, customer service, accounting, advertising, marketing strategy, social media marketing, sales, event planning, training, budgets, tax, bookkeeping, account management, digital marketing, social media, new business development, digital media, media buying, strategic planning, public relations, online advertising, business strategy, cross functional team leadership

Experience

realtor

real estate 3000

2014-2 - Present · 12 yrs 8 mos

client service manager

shps

2008-10 - 2011-6 · 2 yrs 9 mos

* Managed 3 of SHPS Largest Client Relationships with revenue exceeding $4.7 million. * Function as the internal contact for clients, handling inquires and resolving any concerns. * Partner with Account Managers, while maintaining customer satisfaction and retention. * Coordinate with implementation and technical support to provide new clients with any information needed or case set up requirements. * Collect and document business data requirements. This includes all activities surrounding data: requirements, acquisitions, validations, inbound/outbound file transfers to vendors. * Oversee and manage day-to-day deliverables. * Create and effectively present quarterly reviews, and finalist presentations. * Draft numerous client/participant-facing communications used globally throughout the organization. * Actively involved in identifying root-cause and opportunities for continued improvement