shantanu verma

branch manager

About

Branch Manager at ICICI Bank

Country

india

City

mandla

Industry

banking

Skill

portfolio management, investment banking, banking, relationship management, demat, retail banking, credit, finance, loans, insurance, nri services, mutual funds

Experience

deputy branch manager

icici bank

2014-4 - 2014-8 · 5 mos

* Handling banking operations related to determining financial objectives, preparing & implementing systems, policies & procedures for streamlining the banking operations. * Managing customer-centric banking operations, forwarding customer instructions to the concerned department & ensuring customer satisfaction by achieving delivery & service quality norms

privilege banker

icici bank

2012-8 - 2014-3 · 1 yr 8 mos

* Ensuring client retention through quality service and constant follow-ups. * Cross-selling across products and providing solution based approach to customer * Achieving proper compliance and accurate executive level reporting.

branch manager

icici bank

2014-9 - Present · 12 yrs 1 mo

* Identifying and networking with prospective clients, generating business from existing accounts and achieving profitability and increased sales growth. * Managing the overall functioning of process, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level