Shannon Snell

With 24+ years of experience managing large enterprise accounts, I specialize in driving operational efficiency, talent acquisition strategies, process automation, and contract negotiations. By aligning innovative solutions with business needs, I consistently deliver results that exceed expectations & foster long-term partnerships. I build strong, trusted client relationships by tailoring services to unique needs and consistently exceeding placement expectations. Collaborating with hiring managers, I design search strategies that address job specifics, organizational culture, and market trends. I proactively identify growth opportunities, expand service offerings, and anticipate hiring needs to ensure seamless workforce management. As a product innovator, I’ve led automation initiatives that streamline workflows, reduce inefficiencies, and enhance client satisfaction. Leveraging tools like Zapier, Monday.com, and SaaS platforms, I’ve developed solutions to improve accuracy, speed, and service quality. Notable Contributions: -Developed a custom web-based ATS system, improving candidate submission efficiency by 25%. Reduced onboarding times by 40% through automation of job intake and workflows. -Designed a scalable SaaS-based onboarding portal that processed thousands of contractors seamlessly. -Achieved significant cost savings by automating onboarding workflows, reducing team staffing needs. -I’ve also partnered with legal and procurement teams to negotiate contracts, mitigate risks, and optimize strategies. My ability to anticipate challenges & implement proactive solutions ensures compliance & operational success. Leading teams, I empower individuals while managing priorities & addressing escalations. Beyond operations, I contribute to innovation through event management, enterprise committees, and idea-thons. Committed to operational excellence, I drive efficiency, foster client satisfaction, and deliver measurable impact through collaboration & innovation.

In the Works Design is your go-to destination for tailored design solutions that bring your small business to life. Based in Ontario, Canada, we specialize in web design, graphic design, branding, and digital marketing services that cater to your small business. Our mission is to turn your ideas into captivating visual stories that engage and inspire. Our Services: Web Design: Crafting beautiful, user-friendly Squarespace websites for entrepreneurs that not only look great but perform seamlessly across devices. We create custom web solutions that reflect your brand's personality and meet your specific needs. SEO Services: strategic keyword integration, content optimization, and ongoing performance enhancements. Branding: Our branding services include everything from logo design to complete brand overhauls, ensuring that your business stands out in the marketplace. Social Media Management: We create engaging content that connects with your audience, boosts brand awareness, and drives meaningful interactions across platforms like Instagram and Facebook. Mailchimp Newsletter Marketing: Keep your audience informed and engaged with personalized email marketing campaigns through Mailchimp. We design and implement newsletters that captivate your subscribers, enhance customer loyalty, and convert leads into customers. Why Choose In the Works Design? Tailored Solutions: We understand that every business is unique. Our designs and strategies are tailored to your specific goals, ensuring that you receive a solution that perfectly fits your needs. Collaborative Approach: We believe in working closely with our clients, valuing their input, and building strong partnerships that lead to successful projects. Whether you're looking to launch a new website, refresh your brand, create impactful marketing materials, or engage with your audience through social media and email, In the Works Design is here to help. Let's work together to turn your vision into reality.

Supported State Street Bank and The Port Authority in debt collection for large accounts. Focused on collecting hardware and service contract debt for substantial accounts, ensuring timely and effective resolution. Collaborated closely with project managers to address and resolve client disputes. Composed debt write-off proposals, ensuring comprehensive documentation and adherence to company policies. Maintained strong client relationships, crucial for efficient debt collection processes. Managed customer billing issues within the Revenue Services group, addressing problems via phone, email, live support, and trouble tickets. Handled incoming phone calls, emails, and live support requests, updating and changing account information as needed. Investigated and resolved customer queries, performed follow-up and collections on customer accounts, and processed billing, collections, and reporting. Skills: Debt Collection, A/R Collections

Owner and Web Developer Wild Wild Webdesign (Sole Proprietorship) As the owner of Wild Wild Webdesign, I built and maintained websites using HTML and Notepad, long before the advent of modern SaaS services. My role encompassed the full spectrum of web development, from initial design to ongoing maintenance. Additionally, I specialized in troubleshooting and setting up networks, ensuring seamless and reliable connectivity for my clients. My hands-on approach and technical expertise allowed me to deliver robust and customized web solutions tailored to each client's unique needs.

Promotions: Developed and executed promotional marketing strategies to attract and retain customers, increasing venue visibility and patronage. Bartending: Provided excellent customer service while managing bar operations, ensuring a welcoming and enjoyable environment for patrons. Marketing: Utilized various marketing techniques to promote events and special offers, contributing to increased sales and customer engagement. Customer Service: Interacted with customers to provide a positive experience, handling inquiries, and resolving any issues promptly. Event Coordination: Assisted in organizing and managing events, ensuring smooth operations and customer satisfaction.

In my role as an Emergency Dispatcher and Operator, I handled 911 calls with a high level of efficiency and professionalism, ensuring timely dispatch of emergency services. Additionally, I managed incoming calls for a fire department and various local businesses, providing accurate information and assistance. My responsibilities included assessing emergency situations, prioritizing responses, and maintaining clear communication with first responders and the public. This position honed my ability to remain calm under pressure, make quick decisions, and deliver exceptional customer service in critical situations.

AI and Language Models in Business Our AI and Language Models in Business Development course provides a comprehensive overview of the latest advancements in the field of conversational AI with large language models (LLMs) – chatbots like ChatGPT – and how they are revolutionizing the business world. Learn about the basics of LLMs, including their architecture, their integration with various platforms, and their applications in various industries. Consider the potential of LLMs to enhance customer engagement, automate workflows, and boost efficiency as well as the ethical and societal implications of this technology and its impact on the workforce. Designed for professionals in the tech, business, and marketing fields, this course is intended for anyone who is looking to gain a deeper understanding of chatbots and their role in shaping the future of work.

The satisfied customer is about five times more likely to refer others to your business than a dissatisfied customer. This sounds great until we find out that the customer who got more than they expected is five times more likely again to recommend your business than the satisfied customer who got what they expected. How is your Customer Experience and Bottom Line connected? Why and how is the Customer Experience Measured? How do we improve our Customer Experience? How do we design the Customer Experience? How do we engage the employee in the design of the Customer Experience? What are the business management concepts involved in managing the Customer Experience? How do I lead my staff in creating a great Customer Experience?