Shanshan McNeill

Lead regional service operations for a warehouse automation and robotics business, overseeing customer lifecycle operations, technical service engineering, and service commercial performance. Responsible for operational execution, organizational development, and scalable processes supporting a rapidly growing installed base. -Operations & Customer Lifecycle Leadership Lead the Account Service Management organization responsible for post-deployment lifecycle operations, ensuring stable system performance, strong SLA adherence, and long-term customer success across enterprise automation sites. -Technical Service Engineering Leadership Direct the Technical Service Engineering team responsible for field service, remote diagnostics, system escalations, and reliability improvements to maintain high system uptime across deployed robotics platforms. -Service Operating Model & Scalable Processes Define and implement service operating frameworks including governance structures, KPIs, workflows, and resource planning models to improve operational visibility and scalability as the installed base expands. -P&L Ownership & Service Commercialization Own the regional service business including service offerings, pricing strategy, revenue targets, and contract lifecycle management, partnering closely with Sales leadership to drive recurring service revenue and improve service margins.

Led the establishment and development of the organization’s PMO function to improve execution discipline, cross-functional coordination, and portfolio visibility across complex automation and technology initiatives. -PMO Strategy & Governance Framework Defined and implemented standardized project management methodologies, governance structures, and digital tooling to improve execution consistency, risk management, and delivery transparency across the organization’s project portfolio. -Cross-Functional Delivery Leadership Partnered with Product, Operations, Sales, and Service teams to align priorities, remove organizational silos, and strengthen coordination across the full lifecycle of complex automation deployments. -Portfolio Oversight & Executive Decision Support Established portfolio tracking, performance dashboards, and executive reporting to provide leadership with clear insights into project status, resource allocation, and operational risks, enabling more informed strategic decision-making.

Led the project management function overseeing a portfolio of warehouse automation implementation programs across the U.S., establishing structured project governance, financial oversight, and standardized delivery methodologies to support continued growth in recognized revenue and consistent execution across complex deployments. -Project Management Framework & Delivery Methodology Designed and implemented the organization’s project management framework, including standardized methodologies, governance structures, delivery workflows, and lifecycle controls to strengthen execution discipline and improve transparency across large-scale automation deployments. -Project Portfolio Governance Oversaw a diverse portfolio of automation implementation projects, guiding project managers to maintain alignment with schedule, budget, and scope commitments while strengthening delivery accountability and cross-functional coordination. -Financial Oversight & Revenue Performance Implemented structured financial tracking, forecasting, and reporting mechanisms to improve project economics, strengthen margin visibility, and support continued year-over-year growth in recognized project revenue. -Organizational Growth & Team Development Scaled the project management team from 7 to 15 professionals within one year through targeted hiring, structured onboarding, and leadership development to support a rapidly expanding project pipeline.

Managed multimillion-dollar warehouse automation implementation projects across cross-functional engineering, software, and operations teams, overseeing delivery from contract initiation through system deployment and service handover. • Delivered four multimillion-dollar automation deployments, consistently meeting or exceeding schedule, performance, and delivery milestones. • Managed end-to-end project execution including hardware, software, IT integration, resource planning, and financial oversight across the full project lifecycle. • Achieved the highest project margins among peers through disciplined cost control and proactive risk management while maintaining strong customer outcomes and expansion opportunities.

Managed global product line support activities spanning product development coordination, market analysis, technical training, and commercial enablement for a specialized oilfield technology portfolio. • Led global product promotion initiatives including technical documentation, marketing materials, and product presentations at international industry events. • Partnered with sales teams to support customer engagements, technical proposals, and tender submissions while providing product expertise across global markets. • Supported operational planning activities including purchase order reviews, manufacturing forecasts, and strategic initiatives such as global inventory reduction.

Contributed to wind turbine engineering research and development initiatives focused on turbine stability, structural performance, and testing for utility-scale wind energy systems. • Co-developed an internal wind turbine stability analysis software platform, replacing a costly third-party solution and enabling improved load prediction under varying wind conditions. • Served as a key technical contributor on two multimillion-dollar full-scale turbine vibration testing programs evaluating structural performance and reliability. • Coordinated collaborative research initiatives with university partners to advance wind turbine technology and support ongoing product development.

Supported engineering design and development of intelligent completion technologies for oilfield applications, contributing to product validation, testing, and field deployment. • Contributed to the development of a fiber optic wet connect system used for real-time formation pressure and sand screen monitoring in intelligent completion systems. • Performed engineering design and analysis using CAD tools, supporting prototype development, system validation, and technical feasibility assessments. • Coordinated with vendors and internal teams to source prototype components and executed lab and field testing while producing technical documentation for deployment.